CNC Programmer Support Technician

Amada America, Inc.La Mirada, CA, US

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Job Description

Support Amada Software Users and will perform software support tasks with a team of other software support team members. Position does require some type of Sheet Metal CNC Machine Operation experience and / or CNC Programming experience. Support Amada Solution Software Applications consisting of CAD / CAM Software, Nesting Software, DNC Communication Software, Bending offline programming Software and other areas. Daily general responsibilities and tasks consisting of troubleshooting, installation and supporting customers from the first stages of design to final stages of output code in relation to Press Brakes, Lasers, Turrets, Combination Punch / Lasers machines.

ESSENTIAL FUNCTIONS :

Diagnose and troubleshoot technical issues effectively

Perform data entry, documentation, and case / ticket logging

Review, research, verify, and consult on customer issues

Provide technical advice and installation support

Respond to customer inquiries via phone, email, and chat

Escalate cases / tickets as needed to ensure resolution and customer satisfaction

Continuously learn and stay updated on software applications, Windows, hardware, and networking

Serve as a primary point of contact for Technical Support for Software Solution Applications

Ask targeted questions to quickly identify the root cause of issues

Guide customers through step-by-step solutions to resolve problems

Manage and prioritize multiple open issues

Follow up with customers to confirm full functionality post-troubleshooting

Deliver prompt, accurate feedback and maintain proper issue logging

Provide clear verbal and written technical assistance

Maintain a professional and courteous relationship with customers

KNOWLEDGE :

CAD / CAM software experience in one or more of the following :

AP100US, FabriWIN, Dr.ABE Bend, Dr.ABE_Blank, Dr.ABE Tube, SheetWorks, SolidWorks, VPSS3i Blank, VPSS3i Bend

Knowledge of G-Code and M-Code specific to Amada equipment and related software

Familiarity with Punch Turret, Laser Cutting, Nesting, and Bending machine operations or concepts

Understanding of DNC (Direct Numerical Control) communication concepts

Strong grasp of manufacturing, engineering, and design concepts

Proficient in Microsoft Outlook, Word, and Excel

Experience with multiple Windows operating systems : XP, 7, 10, and 11

Knowledge of Windows Server, advanced Windows functions, and general network / IT systems

Experience with C++ and .NET is a plus

Bilingual in Spanish is a plus

SKILLS :

CNC Programming specifically CAD / CAM software knowledge
CNC Machine : Press Brake, Turret, Laser, Nesting
Bending Simulation Program Experience
Communication DNC software experience
Basic to Intermediate computer technical skills
Network IT Experience, C++ & .NET experience
Bilingual in Spanish is a plus

ADDITIONAL IDEAL SKILLS, EXPERIENCE AND QUALIFICATIONS :

Ability to read blue prints or 2D or 3D files or assemblies and interpret for fabrication.

Knowledge of measurement instruments.

Familiar with M-Codes for non-standard tools (if required) to manage and maintain standardization on all machines.

Proven self-starter with high sense of ownership, initiative and urgency

Hands on experience with Windows OS Environments

IT Background experience or education

WORK ENVIORNMENT :

Office environment; assigned work area

Monday - Friday 8 : 00am-5 : 00pm

25-$35 / HR

MENTAL

Ability to work harmoniously with others.

Ability to accept and follow instructions.

WORKING CONDITIONS

LIFTING : Average Weight : 25 lb. Frequency : Daily

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Cnc Programmer • La Mirada, CA, US