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Information Systems Assistant II

Information Systems Assistant II

Contra Costa CountyContra Costa County, CA
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The Position

Contra Costa Health Plan (CCHP) has one (1) vacancy in the Information Systems Assistant II classification. This position will work in CCHP’s Advice Nurse unit located in Martinez, CA.

This position will receive job requests and route slips from various customers, read source documents and enter data in specific data fields, enter pertinent data into the computer system which includes medical, pharmacy, and insurance claims, run error reports, research all system errors and rejects and makes corrections to reports or data entered, and perform general clerical functions.

CCHP is a Medi-Cal managed care plan for Contra Costa County. The Advice Nurse unit assesses the needs of Contra Costa County residents and members via telephone, patients from contracting counties, and all users of the County ambulatory care services.

We are looking for someone who is :

  • Reliable.
  • An excellent oral and written communicator.
  • A great problem-solver.
  • Able to work flexible schedules.
  • Able to work independently and in a team setting.
  • Knowledgeable with computer basics including Microsoft Outlook, Word, and Excel.

What you will typically be responsible for :

  • You will screen, route, and handle the data entry for non-clinical calls.
  • You will review and compile data reports.
  • You will verify completed reports.
  • You will research system errors and take corrective action.

    • A few reasons you might love this job :

  • You will work with a team whose common goal is to make sure the needs of the members are met by facilitating access to care.
  • Your team will be very supportive.
  • The County offers excellent benefits and a wonderful retirement plan!
  • You will strengthen your knowledge and skills knowing of other county resources for members.

    • A few challenges you might face in this job :

  • This is a fast-paced environment.
  • This position requires a lot of flexibility and problem-solving skills.
  • This is a 24 / 7 unit which may require working off hours.

    • Competencies Required :

  • Oral Communication : Engaging effectively in dialogue
  • Writing : Communicating effectively in writing
  • Attention to Detail : Focusing on the details of work content, work steps, and final work products
  • Building & Maintaining Relationships : Establishing rapport and maintaining mutually productive relationships
  • Customer Focus : Attending to the needs and expectations of customers
  • Using Technology : Working with electronic hardware and software applications
  • Professional & Technical Expertise : Applying technical subject matter to the job
  • Valuing Diversity : Appreciating the benefits of varied backgrounds and cultures in the workplace
  • Fact Finding : Obtaining facts and data pertaining to an issue or question
  • Mathematical Facility : Performing computations and solving mathematical problems
  • Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability
  • Self-Management : Showing personal organization, self-discipline, and dependability
  • Adaptability : Responding positively to change and modifying behavior as the situation requires

    • To view the complete job description, please visit : https : / / www.governmentjobs.com / careers / contracosta / classspecs / 3917

    The eligible list for this recruitment may remain in effect for 6 months and may be used to fill vacancies in various departments as they arise.

    Minimum Qualifications

    Education : Possession of a high school diploma, GED proficiency or high school equivalency certificate.

    Experience : Eighteen months of general clerical or data entry experience which included the use of a personal computer or other computer equipment, OR, six months experience in the class of Information Systems Assistant I in Contra Costa County.

    Selection Process

    Selection Process :

  • Application Filing and Evaluation : Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
  • Online Multiple-Choice Test : Candidates invited to take the online skills assessment will need access to a computer and the Internet. Candidates will be evaluated on necessary knowledge and skills that may include, but are not limited to : clerical skills, mathematical ability, grammar and vocabulary, interpersonal skills, and customer service.

    • Candidates are not permitted to retake the same assessment within a six (6) month period. If you apply for another recruitment that uses this exam and the test is scheduled within six (6) months of the date you took the test this time, you will not have the option to re-take the exam.  3. Final Selection Interviews :  Scheduled for the week of  December 11, 2023.

    Tentative Recruitment Timeline Online Written Exam : Week of November 27, 2023 Departmental Interviews : Week of December 11, 2023

    Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.

    The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

    CONVICTION HISTORY

    After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

    DISASTER SERVICE WORKER

    All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

    EQUAL EMPLOYMENT OPPORTUNITY

    It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

    To find more information on Benefits offered by Contra Costa County, please go to https : / / www.contracosta.ca.gov / 1343 / Employee-Benefits

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    Information System • Contra Costa County, CA