Product Manager - Consumer

About Us :

As a Product Manager at General Medicine, you’ll help build and scale a healthcare store that makes it delightfully simple to shop for any type of care. We provide upfront cash and insurance prices for virtual and in-person visits, prescriptions, labs, imaging, and more.

The Role

We’re hiring a Senior Product Manager (IC) to lead core consumer experiences for General Medicine—from first touch to visit completion and follow up. You’ll drive product strategy, craft intuitive patient and provider journeys, and ship polished, high leverage features that scale. This is a high ownership role for someone with exceptional product taste and judgment who thrives in messy, real world systems.

What You’ll Do

• Own the General Medicine consumer roadmap and outcomes (activation, visit conversion, CSAT / NPS, retention).
• Define a crisp product vision and north-star metrics; translate strategy into sequenced bets and clear PRDs.
• Partner closely with Design to craft high polish, design led experiences; insist on quality and sweat the details.
• Work with clinicians, care ops, and engineering to model real workflows, including sad paths (no shows, reschedules, insurance issues, handoffs, escalations).
• Ship iteratively : prototype, test, and launch 0→1 features; instrument and analyze results; double down or pivot fast.
• Build for reliability and trust : guardrails, fallbacks, and humane error states that succeed under operational constraints.
• Run discovery : qualitative research, usability tests, shadowing care teams, and diving into data (dashboards, SQL / Looker) to uncover insights.

What You’ll Bring

How We Work