Student Assistant

Major / Essential Functions

Administration

• Provide customer service in person, via phone and online through the 24-hour service desk
• Distribute mail and packages in accordance with federal mail guidelines
• Read, gather, compile and prepare reports as assigned
• Issue keys and equipment during assigned shifts
• Communicate appropriately with complex professional staff and other key stakeholders
• Utilize departmental databases and online systems necessary for the operation of the residential complex, including but not limited to EZ track-it, when to work, and blackboard
• Support and implement the Disney Customer Service model (SERVE TECH & SERVE USH)
• Attend all required meetings including staff meetings and individual meetings with supervisor
• Participate in pre-service and on-going training throughout the duration of employment

Crisis Response

Departmental and Campus Support

Preferred Qualifications

Required Qualifications

A student enrolled in at least 6 hours.

Applicants must possess a cumulative AND semester grade point average of 2.0 or above to be hired and to maintain employment. New transfer students may substitute 12 transferred hours from an institution of higher education.

Applicants must be in good academic and judicial standing with the University and University Student Housing.

Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu / hr / payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral / Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock : Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.