Summary
Are you friendly, motivated, and looking to join a fun, fast-paced team? NewSouth Window Solutions is seeking enthusiastic Call Center Agents to support our sales efforts by answering inbound calls, following up with web leads, and scheduling in-home sales consultations. You’ll play a key role in providing a great first impression for our customers and bridging the gap between the retail branches and our centralized headquarters. Since 2010, NewSouth Window Solutions has proudly helped protect homes across the southern . with impact windows and doors built to withstand severe weather, deter intruders, lower energy costs, and reduce outside noise. We manufacture, sell, install, and back our products with a lifetime guarantee — delivering exceptional value and service from start to finish in Florida and South Carolina. For 11 consecutive years, we’ve earned a spot on Door and Window Market Magazine’s Top Dealers list. This year, we’re proud to be ranked the #1 Door and Window Only Dealer in the nation. Why work at NewSouth? At NewSouth Window Solutions, a career means more than a job — it’s a chance to grow and build something that matters. As a leading manufacturer and installer of replacement windows and doors, we redefine what it means to deliver excellence, not just in our products and service, but also in our people. We don’t just build windows; we build futures. Join a team that values ambition, works together, and celebrates wins. If you’re ready to shape your future and take pride in your work, your next chapter starts here. Responsibilities
Key Responsibilities : Answer a high-volume of incoming calls and respond to web leads quickly to schedule sales appointments Conduct short phone surveys to qualify customers before appointments Accurately enter customer data and call notes in our CRM system Confirm and update scheduled appointments as needed Review appointment schedules and lead assignments daily Transfer non-sales calls to the appropriate departments Meet or exceed daily and weekly performance goals What We Offer : Paid training to set you up for success Competitive hourly pay with spiff and bonus potential Weekly & monthly contests + incentives to keep things exciting A fun, team-based atmosphere where your hard work is recognized Health, dental, vision insurance, paid time off, and 401(k) match Qualifications
1–2 years of experience in customer service and / or a call center environment Strong computer skills; able to multi-task while navigating CRM systems Excellent verbal communication and active listening skills Self-motivated and results-driven with a team-first attitude Upbeat, professional, and persistent personality Punctual, dependable, and organized Spanish bilingual is a plus Must be able to work within these hours : Mon- Friday 8am-7pm & Rotating Saturdays About Us
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse / dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. Three comprehensive Medical plan options Prescription Dental Vision Company Paid Life Insurance Voluntary Life Insurance Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Paid time off (PTO), including Vacation, Personal, and paid Holidays 401k retirement plan with company match Employee Assistance Program Teladoc Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program Tuition Reimbursement Yearly Wellness Clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
Call Center Agent • Manchester, NH, United States