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Service Coordinator

Service Coordinator

Craft & Technical SolutionsHampton, VA, US
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Job Description

Job Description

We have partnered with a Global Leader in innovative and reliable maritime equipment, as a Service Coordinator supporting our offshore wind operations. They manufacture highly reliable, innovative, and customized lifesaving equipment, deck equipment, and handling solutions. This is a hands-on, customer-facing role for a technical expert who thrives in a dynamic, collaborative environment. We are seeking a genuine, well-rounded individual who can act a product expert addressing technical questions.

Key Responsibilities :

  • Coordinate and schedule service operations onboard vessels and offshore installations
  • Prepare and process customer quotations, government bids, purchase orders, and changes
  • Act as a primary point of contact for customer inquiries, providing timely and professional support
  • Support service engineers with job preparation and execution, including briefing and debriefing
  • Maintain and organize job documentation, service reports, certificates, and records in the ERP system
  • Manage invoicing, billing summaries, KPIs, accruals, and closure of service projects
  • Handle expense reports and timesheets for field service teams
  • Follow up with clients for feedback and satisfaction surveys
  • Assist sales and project teams in executing service-related contracts
  • Support internal process improvements and uphold quality, safety, and strategic standards
  • Must be familiar with invoicing, order taking & processing

Requirements

  • High school diploma (required); additional technical or maritime background is a plus
  • Experience in coordinating field service or offshore personnel strongly preferred
  • Strong organizational and multitasking abilities with attention to detail
  • Proficiency in Microsoft Office and aptitude for ERP systems
  • Excellent written and verbal communication skills
  • Comfortable working across departments and with international teams
  • Familiar with invoicing, order processing, and customer service best practices

    • Benefits

  • Work closely with international teams and gain broad exposure across operations and sales
  • Opportunities to contribute ideas for improvement and shape service processes
  • Competitive compensation.
  • Flexible hours and a dynamic work environment
  • 401(k) with Company match.
  • Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
  • Paid Company holidays and paid Personal Time Off (PTO).
  • Opportunity for continuous learning and career growth.
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    Service Coordinator • Hampton, VA, US