Talent.com
Vice President of Customer Success
Vice President of Customer SuccessDirect Recruiters Inc. • Palo Alto, CA, United States
Vice President of Customer Success

Vice President of Customer Success

Direct Recruiters Inc. • Palo Alto, CA, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

  • Develops AI tools designed for safe, responsible use in healthcare settings.
  • Provides conversational and administrative support to reduce clinician workload.
  • Focuses on human-centered design and strong safety protocols.
  • Aims to improve operational efficiency and access to care through scalable AI solutions.

Position Responsibilities

  • Team Building : Partner closely with the Talent Acquisition team to recruit, onboard, mentor, and lead a world-class customer success team, including customer success executives, customer success leaders, technical support specialists, and implementation experts with supporting systems and processes that enable the Customer Success team to scale rapidly with excellence.
  • Leadership & Strategy : Develop and execute a comprehensive customer success strategy aligned with the mission and business objectives.
  • Customer Relationships : Establish and nurture trusted relationships with healthcare organizations, ensuring they achieve their desired outcomes with solutions.
  • Retention & Growth : Drive customer retention and identify opportunities for upselling and cross-selling, ensuring a strong net retention rate.
  • Customer Advocacy : Serve as the voice of the customer within the organization, working cross-functionally with product, engineering, and sales teams to align priorities and enhance the customer experience.
  • Operational Excellence : Implement and refine customer success metrics, tools, and processes to measure performance and improve efficiency.
  • Problem Resolution : Act as an escalation point for customer issues, ensuring timely and effective resolution.

    • Experience & Skills

    Required Experience and Qualifications

  • A bachelor’s degree from an accredited university is required.
  • 10+ years of experience in customer success, account management, or related roles, with 5+ years in leadership positions.
  • Proven track record of driving customer success in B2B SaaS or healthcare technology companies.
  • Strong understanding of the healthcare industry, including healthcare systems, regulations, and challenges.
  • Exceptional interpersonal and communication skills, with the ability to influence and inspire cross-functional teams and customers.
  • Data-driven mindset with experience leveraging metrics and analytics to inform decision-making.
  • Experience scaling customer success teams and processes in a high-growth startup environment.
  • Startup experience with demonstrated ability to hit KPIs in a revenue-driven role.
  • Deep understanding of workflows within health systems and the ability to align solutions to customer processes.

    • Preferred Experience and Qualifications

  • MBA or advanced degree.
  • Experience in thought leadership, including speaking at industry events and forums.
  • Familiarity with AI-based solutions and their application in healthcare.

    • Compensation

    Compensation : $250k, Health Insurance, 401k, Paid Vacation

    #J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Vice President Of • Palo Alto, CA, United States

    Job_description.internal_linking.related_jobs
    Job Coach II

    Job Coach II

    Hope Services • Santa Cruz, CA, US
    serp_jobs.job_card.temporary
    Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?.Hope Services is Silicon Valleys leading provider of services to people with development...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Executive Director, Quality Operations

    Executive Director, Quality Operations

    Ardelyx • Newark, CA, United States
    serp_jobs.job_card.full_time
    Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet medic...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Vice President Operations

    Senior Vice President Operations

    TH Daniels • San Jose, CA, US
    serp_jobs.job_card.full_time
    TH Daniels Global Executive Search & Selection work globally with an established portfolio of clients providing best in class Executive Search results. We have partnered with a large Veterinary ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    VP of Customer Success - AI Healthcare Growth & Strategy

    VP of Customer Success - AI Healthcare Growth & Strategy

    Direct Recruiters Inc. • Palo Alto, CA, United States
    serp_jobs.job_card.full_time
    An innovative healthcare technology firm is seeking a Customer Success Leader to develop and execute a comprehensive customer success strategy. This role involves building and mentoring a world-clas...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional Careers • Santa Cruz, California
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel OT - Therapy - $2,103 per week

    Travel OT - Therapy - $2,103 per week

    Host Healthcare • Santa Cruz, CA, United States
    serp_jobs.job_card.full_time
    Host Healthcare is seeking a travel Occupational Therapist for a travel job in Santa Cruz, California.Job Description & Requirements. Host Healthcare Job ID #a1fVJ000005CL2bYAG.Pay package is based ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Occupational Therapist - $2,597 per week

    Travel Occupational Therapist - $2,597 per week

    CompHealth Inc. • Santa Cruz, CA, United States
    serp_jobs.job_card.permanent
    Occupational Therapist for a travel job in Santa Cruz, California.Job Description & Requirements.Interested in this assignment? Or maybe you still have not found what you are looking for? Contact o...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Aptos, California, US
    serp_jobs.job_card.full_time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director of Health Promotion

    Director of Health Promotion

    University of California - Santa Cruz • Santa Cruz, CA, United States
    serp_jobs.job_card.full_time
    UC Santa Cruz Student Health Services has an excellent opportunity for a Director of Health Promotion to join our team supporting the well-being and health of our students-an opportunity to make a ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    Sensiba LLP • Pleasanton, CA, United States
    serp_jobs.job_card.full_time
    At Sensiba, we're more than just a Top 75 Accounting Firm - we're a purpose-driven organization committed to making a meaningful impact for our clients, our people, and our communities.Recognized a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Vice President of Business Development

    Vice President of Business Development

    Lisinski Law Firm, LLC • Dublin, CA, United States
    serp_jobs.job_card.full_time
    Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases.We look at all possible options to keep our clients in the United States with t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Occupational Therapist

    Travel Occupational Therapist

    Triage Staffing • Santa Cruz, CA, US
    serp_jobs.job_card.full_time
    Triage Staffing is seeking a travel Occupational Therapist for a travel job in Santa Cruz, California.Job Description & Requirements. Travel Rehab : Occupational Therapy Santa Cruz.Location : ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Occupational Therapist (OT) - $1,950 per week in Santa Cruz, CA

    Travel Occupational Therapist (OT) - $1,950 per week in Santa Cruz, CA

    AlliedTravelCareers • SANTA CRUZ, CA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Marvel Medical Staffing to find a qualified Occupational Therapist (OT) in SANTA CRUZ, California, 95065!. Specialty : Occupational Therapist.Location : SANTA CRUZ,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Rehab - Clinical

    Director of Rehab - Clinical

    PowerBack Rehabilitation • Hayward, CA, United States
    serp_jobs.job_card.full_time +1
    At Powerback, we're on a mission to improve lives.As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sr. Director of Customer Success, Sales (26829)

    Sr. Director of Customer Success, Sales (26829)

    Supermicro • San Jose, CA, United States
    serp_jobs.job_card.full_time
    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Head of Customer Success Programs

    Head of Customer Success Programs

    Intuit • Mountain View, CA, United States
    serp_jobs.job_card.full_time
    Head of Customer Success Programs.Get AI-powered advice on this job and more exclusive features.Mailchimp is a leading marketing platform for small businesses. We empower millions of customers world...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Head of Customer Operations & Success (AI‑Driven)

    Head of Customer Operations & Success (AI‑Driven)

    ARIVE • San Ramon, CA, United States
    serp_jobs.job_card.full_time
    A fintech company in the Bay Area is seeking a Head of Customer Operations to lead and innovate their customer service organization. This executive role focuses on enhancing customer satisfaction an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Travel Occupational Therapist (OT) - $1,973 to $2,203 per week in Santa Cruz, CA

    Travel Occupational Therapist (OT) - $1,973 to $2,203 per week in Santa Cruz, CA

    AlliedTravelCareers • Santa Cruz, CA, US
    serp_jobs.job_card.full_time +1
    AlliedTravelCareers is working with Aya Healthcare to find a qualified Occupational Therapist (OT) in Santa Cruz, California, 95060!. Aya Healthcare has an immediate opening for the following positi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted