Convention Services Manager

City, State :

Boulder, ColoradoSalary range $57,000 - $62,000

The purpose of a Conference Services Manager is to plan, manage and organize the in-house details for large group and convention bookings (i.e. guest rooms, menus, themes, set-up, etc.).

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Participate in negotiating meetings / functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues and profits, while delivering a quality guest experience.
• Create and communicate event resumes. Recommend and implement procedural changes and performs as team leader for all hotel department staff participating in the event delivery process.
• Plan, upsell and detail the program with the client including : verification and modification of space requirements, times, equipment, menus, decor.
• Evaluate guest needs and industry competitive set to implement product, service and operational changes necessary to ensure guest satisfaction and market dominance.
• Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by influence to exceed brand benchmarks.
• Maintain a flexible schedule to accommodate client's needs before and after events.
• Attends operational and client meetings to communicate event details including : BEO’s, pre-con’s, etc.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and / or abilities required.

Associate demonstrates ORGANIZATIONAL SUPPORT

Associate demonstrates INITIATIVE

Associate demonstrates exemplary DEPENDABILITY / RELIABILITY

Associate demonstrates ACCOUNTABILITY for their job performance

Associate demonstrates acceptable PRODUCTIVITY standards

Associate demonstrates effective PROBLEM SOLVING

Associate demonstrates WORKPLACE RESPECT to all associates

Associate demonstrates effective ORAL / WRITTEN COMMUNICATION

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

EDUCATION AND EXPERIENCE REQUIREMENTS :

The requirements listed below are representative of the knowledge, skills, and / or abilities required.

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and / or training; or equivalent combination of education and experience.

QUALIFICATIONS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write advanced correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to interpret and perform basic computer and POS system functions. Experience with MS Word required, Sales Pro experience is highly desirable.

WORK ENVIRONMENT :

Moderate noise that is typical of an office environment.

Equal Employment Opportunity : Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from :

2025-10-08

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.