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Account Manager
Account ManagerYale Mechanical • Minneapolis, Minnesota, USA
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Account Manager

Account Manager

Yale Mechanical • Minneapolis, Minnesota, USA
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Full-time

Description

At Yale Mechanical we design install and service HVAC plumbing sheet metal building automation millwright and dock & door systems for commercial and industrial facilities across the Twin Cities and beyond. From troubleshooting a rooftop unit in the middle of January to installing cutting-edge systems in new construction our work keeps businesses running strong. Backed by the national strength of Service Logic we combine the resources of a large organization with the feel of a local hands-on team. If you thrive on problem-solving and you want your work to make a real impact Yale is the place for you!

Were looking to add a Service Account Manager to expand client relationships across various service divisions ensuring that Yales clients receive comprehensive & proactive service to foster long-term trusting relationships and mutual success.

RESPONSIBILITIES :

Client Relationship Management

  • Act as the primary liaison for assigned accounts ensuring client satisfaction and addressing their needs.
  • Represent the full spectrum of Yale Mechanicals services to clients.

Account Retention & Growth

  • Focus on retaining existing clients while identifying opportunities for account growth and increased profitability.
  • Collaborate with the Director of Sales and VP of Service to develop and expand existing accounts and secure new business.
  • Strategic Planning

  • Develop and implement proactive repair replacement and upgrade plans as well as long-term capital strategies with key customers.
  • Create account plans for key customers to ensure their ongoing satisfaction and loyalty.
  • Professionalism & Team Support

  • Maintain professionalism in all client interactions and uphold the Companys reputation for excellence.
  • Work closely with others to share updates flag unusual circumstances and request additional resources when needed.
  • Perform other duties as assigned by department leadership.
  • QUALIFICATIONS :

  • Minimum 5 years experience in service coordination or service / account management preferably within the construction industry.
  • Excellent written and verbal communication skills; able to interact professionally with customers technicians and management.
  • Strong organizational and planning skills.
  • Comfortable in a fast-paced technology-driven service environment.
  • Professional respectful presence on the phone via electronic communications and physically in the office.
  • Basic knowledge of sales service and accounting processes.
  • Proficiency with Microsoft Office (Outlook Excel Word) and office equipment.
  • A team player who can also work independently with minimal supervision.
  • GED or High School diploma.
  • Must pass a criminal history background check.
  • PHYSICAL & MENTAL DEMANDS :

  • Ability to sit for extended periods of time working at a computer or handling dispatch communications.
  • Ability to talk hear and communicate clearly.
  • Ability to work in a fast-paced environment managing multiple priorities simultaneously.
  • Frequent use of hands and fingers to type handle paperwork operate office equipment and use a telephone.
  • Capacity for critical thinking and decision-making under time-sensitive conditions.
  • Ability to maintain composure and professionalism when handling urgent service requests or challenging situations.
  • Occasionally stand stoop walk kneel crouch or crawl.
  • Reach and use hands to handle carry and utilize tools or materials.
  • Use close vision and adjust focus as needed.
  • SALARY & BENEFITS :

    This is a salaried exempt role paying at an annual gross range between $70K - $115K depending on experience. Additionally the company offers certain incentive programs in line with other similarly situated employees. Also we offer a comprehensive benefits package including medical dental vision ancillary programs such as life and disability an employer-matched 401K ongoing training and safety programs.

    WHY JOIN YALE

    Since 1939 Yale Mechanical has built a reputation for delivering exceptional mechanical contracting services across the Twin Cities handing HVAC plumbing industrial millwright docks & doors and more. Joining Yale youll be part of a supportive hands-on crew that values you. We foster a work environment built on collaboration respect and trust where technicians and support staff lean on one another to get the job done.

    We believe in investing in our people giving you opportunities to grow stay sharp and build a long career with us not just a job.

    Yale Mechanical is an Equal Opportunity Employer including disabiity and protected veterans. We are committed to equal employment opportunity and affirmative action. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other legally protected characteristic. We celebrate our differences and are committed to creating a workplace that is inclusive and respectful for all our employees. For assistance or accommodation during the application process please contact

    Salary Description

    $70 - $115K depending on experience

    Required Experience :

    Manager

    Key Skills

    Business Development,Cement Plant,Business Support,Data Analysis,ASP

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 70000 - 115000

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