Outreach Executive

Role Description

The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. Outreach Executives should be engaging Medicare seniors with the goal of having those individuals become patients of Oak Street Health.

Outreach Executives will work very closely with their Outreach Managers, Outreach Directors, and Community Relationship Managers to help drive new patient growth locally in their assigned territory.

Core Responsibilities

Sales

Generating leads by effectively engaging Medicare senior community through event execution and local community outreach

Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives

Prospecting and cold calling to prospects & new leads assigned to you. Additional new channels of leads that are assigned to you may come from :

Leads driven through Digital channels

Leads generated by other Outreach Executives

Nurturing prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking

Collaborating with your Community Relationship Manager (CRM), other OEs, and your Outreach Manager / Outreach Director to drive lead generation with local community members or Insurance Agents (IAs)

Relationship Management

Maintaining consistent touchpoints with prospects to continuously engage prospects to drive new patient growth in assigned territory

Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems

Acting as point of contact for both the clinical team / center team if center staff have any questions about the patient

Resolving any concerns & complaints new prospects & patients may have about Oak Street Health by working with prospect to understand the concern or directing the prospect or patient to another Oak Street employee

Other duties as assigned

What we’re looking for

Ability to quickly connect and influence the right people

Comfortable with navigating external barriers to create a positive experience

Ability to manage priorities simultaneously

Team player and contributor to the overall effectiveness of the team

Sales and / or healthcare experience a plus

Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

US work authorization

Someone who embodies being “Oaky”