Medical Receptionist, Pediatrics, Green Hills

Job Details

Job Location

Green Hills (GH) - Nashville, TN

Position Type

Full Time

Travel Percentage

None

Job Shift

Any

Job Category

Admin - Clerical

Description

SUMMARY : The Medical Receptionist is responsible for all aspects of the front desk. The Medical Receptionist must effectively and professionally manage patient flow from arrival to departure; perform various clerical duties; interacts with other clinic personnel, patients and visitors, and fellow employees to ensure good internal and public relations. Medical Receptionist handles incoming calls, checks in patients according to established protocol for that office. Medical Receptionist will also schedule appointments, along with other phone duties as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES : Other duties may be assigned.

• Arrive 10 minutes prior to office opening - prepare office for morning appointments.
• Greet patients upon arrival, follow sign-in procedures and verify completeness of new / update patient information sheet.
• Enter new patient's information into system or make necessary changes to established patients.
• Check for accuracy of insurance status, eligibility, account information, and all vital statistics.
• Have patient fill in new patient paper work - sign appropriate eligibility forms.
• Receive co-payments and follow department policies for cash management and reporting.
• Receive fee-for-service payments; complete receipt for patient.
• Answer incoming telephone calls; handle patient concerns or route to appropriate personnel.
• Schedule appointments for patients - paying special attention and assessing patients need for emergency appointments,
• Check e-mails periodically daily / respond to any requests.
• Check-out patients / collect any outstanding accounts due
• Contact billing department / other facilities on patient's behalf with questions / concerns regarding billing.
• Complete opening / closing of area according to checklist, paying special attention to cash handling technique, and distribution of forms.
• Maintain / monitor doctor's schedules, schedule doctors meeting w / pharmaceutical representatives.
• Monitor reception area; be able to assist patients with difficulties
• Place phones in night mode
• Must have predicable and consistent attendance
• Maintain front office area - free of clutter, expired magazines / materials; ensure HMA approved information is in reception / waiting area

SECONDARY RESPONSIBILITIES :

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Qualifications

EDUCATION and / or EXPERIENCE

KNOWLEDGE, SKILLS AND ABILITIES

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

WORK ENVIRONMENT