Administrative & Guest Services Liaison

Job Description

Job Description

Administrative & Guest Services Liaison

Department : Public Safety

Reports To : GPS, collaborating with the Property Manager

Job Classification : Non-Exempt

POSITION SUMMARY :

The Administrative & Guest Services Liaison is responsible for supporting the day-to-day of the property needs while also fostering a welcoming, responsive, and professional environment for tenants, vendors, and visitors. This role combines administrative support with on-site customer service, requiring strong communication skills, attention to detail, and a proactive attitude.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Administrative & Support to the Property Management.
• Communicate with tenants, vendors, and contractors as a liaison for property management needs.
• Coordinate and track maintenance requests, repairs, and tenant improvements.
• Assist with preparing lease summaries, vendor contracts, budget drafts, and lease file documentation.
• Maintain and update tenant contact lists, insurance certificates, and utility tracking.
• Assist with tracking monthly tenant sales and HVAC compliance.
• Support year-end CAM reconciliations, including gathering backup and preparing letters.
• Conduct property inspections and assist with operational follow-ups.
• Review, code, and process invoices; prepare meeting minutes.
• Customer Relations & On-Site Support :
• Circulate through the property to observe, report, and address maintenance or safety issues.
• Create a welcoming atmosphere for tenants and visitors by being a visible and approachable presence.
• Respond to guest concerns or on-site issues with professionalism and escalate as necessary.
• Monitor supply levels (e.g., janitorial), and coordinate restocking.
• Support entry protocols, visitor guidelines, and general facility flow.

REQUIRED QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

WORKING CONDITIONS & PHYSICAL REQUIREMENTS :

Job Posted by ApplicantPro