Clerical Healthcare Administrative Specialist

Clerical Healthcare Administrative Specialist

At the University of Denver, Student Affairs is at the heart of the student journey-empowering every student to thrive academically, personally, and professionally. Rooted in DU's signature 4D Experience, our division is committed to fostering holistic development through four dimensions : deepen intellect, develop wellbeing, discover character, and design careers and lives of purpose. Our work reaches far beyond the classroom. Through dynamic, high-impact programs, services, and experiences offered at both the Denver Campus and the Kennedy Mountain Campus, we foster inclusive communities, promote health and wellness, cultivate exploration, engagement, and leadership, and develop a deep sense of belonging. We are committed to creating a high-touch environment where students and participants connect meaningfully, grow confidently, and thrive personally and collectively.

The Student Affairs division includes the following units : 4D Experience, Student Affairs Administration : Fundraising, Marketing, Communication, Housing & Residential Education, Driscoll & Community Commons, Denver Dining (Sodexo), Business Operations & Division Resources, Student Engagement, New Student & Family Programs, Kennedy Mountain Campus, DU Outdoors, Wellness & Recreation, Health & Counseling Center, First@DU, Learning Effectiveness Program, Student Disability Services, Student Outreach & Support, Student Rights & Responsibilities, Veteran & Military Resources, Office of the Dean of Students, The University of Denver Health & Counseling Center

Position Summary

The Clerical Healthcare Administrative Specialist provides a high standard of service excellence to both internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures. Demonstrates competence and initiative by performing a variety of functions, including the following : registering patients and scheduling patient visits efficiently and accurately; facilitating reception area activities; performing necessary computer tasks; scanning medical records accurately and in a timely manner; recording charges and fees accurately on patients accounts; collecting charges, as appropriate, and accurately recording the collection thereof, maintaining HCC provider (medical and mental health providers) schedules, a variety of billing responsibilities (correct coding, payment and 3rd party billing revenue capture, accounts receivable), insurance advocate for the students, member of committees within the HCC, Student Affairs and Inclusive Excellence; facilitates appropriate resolution of student issues and / or complaints; performs routine clerical duties as assigned. Coordinates and supports educational outreach programs and serves as liaison with various private, public, and university agencies. This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.

Essential Functions

Patient Services

• Interacts with patients, visitors, and HCC staff in a courteous manner, and demonstrates a sincere initiative in meeting patient needs.
• Maintains positive behaviors and attitudes; demonstrates commitment to interpersonal service towards patients, visitors, and co-workers.
• Schedules patient appointments efficiently and accurately according to practice protocols.
• Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling patient appointments according to practice protocols.
• Coordinates patient flow and assures immediate priorities are satisfied such as registration, schedule changes, eligibility changes and students presenting in crisis or medical urgency.
• Instructs patients how to enter their information online through the secure web portal.
• Notifies providers when a patient has canceled or rescheduled an appointment.

Administrative

Communication

Medical Records

Patient Billing

Ones may be assigned at any time. This position works a minimum of one 10-7 pm shift per week during the academic year.

Knowledge, Skills, and Abilities

Required Qualifications