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Business Analyst

City of FishersFishers, IN, US

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Business Analyst

The City of Fishers, IN embraces a data-driven culture where City stakeholders strive to constantly improve performance and deliver the best services to citizens. The City is looking for a self-driven, inquisitive, and passionate team member who enjoys collaborative problem-solving using a variety of technical, analytical, and research skills. This individual will work with a diverse group of stakeholders to identify problems and generate solutions that improve City operations and maximize the effective use of City resources. This individual serves as a valuable resource to City staff and will help guide departments in implementing ambitious yet realistic solutions. A strong background in process improvement is essential, as this role will lead and support initiatives focused on optimizing workflows, increasing efficiency, and fostering a culture of continuous improvement across City departments. This role requires in-person attendance.

Examples of Duties

Acting as project manager, project coordinator, or project analyst for special and strategic initiatives.
Producing and translating high-level business needs into specific and concise processes.
Creation of project documentation to include user manuals, training deliverables, and business requirements.
Tracking the success of newly implemented solutions and refinement based on measurable and / or defined outcomes.
Collaborating with stakeholders throughout the city to gain a thorough understanding of their operations and collaboratively identifying opportunities for improvement.
Leading process improvement initiatives by analyzing existing workflows, identifying inefficiencies, and recommending actionable solutions.
Articulate and document proposed solutions with underlying analysis and data to support recommendations.
Working closely with City staff to implement proposed solutions and empower users to independently manage them.
Independently manage multiple initiatives and support in a timely manner.
Communicate with 3rd party vendors and partners to address technical questions, issues, and requests.
Creating and maintaining reports and visualizations from multiple data sources using complex queries.

Minimum Qualifications

Bachelor's Degree from an accredited university required. Masters' Degree a plus;

Demonstrated experience in process improvement, including identifying, analyzing, and optimizing business processes to enhance organizational effectiveness;

Experience and / or relevant coursework in business process improvement, business intelligence, public administration, change management and / or major analytical or research studies required;

Lean Six Sigma, CAPM, and / or PMP certification a plus;

Requires valid driver's license and ability to be insured to drive a city vehicle;

Experience managing complex projects involving multiple stakeholders required;

Ability to quickly learn new technical skills and support software such as financial management systems, human resources systems, asset management systems, etc. required;

Ability to communicate highly technical aspects of projects to a non-technical audience required;

Ability to collaborate with diverse groups of internal and external stakeholders required;

High computer literacy and proficiency with Microsoft Office required;

Ability to work both independently and as part of a team in an agile environment required;

Excellent and effective verbal and written communication skills with the ability to engage diverse audiences required;

This role requires in-person attendance.

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Analyst • Fishers, IN, US