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Field Service Engineer HPLC / UPLC

Field Service Engineer HPLC / UPLC

Pace Analytical ServicesIndianapolis, IN, US
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Job Title

Responsible for executing, providing, or overseeing the maintenance, repair, and qualification of instrumentation, hardware, and software; provide feedback and guidance regarding instrumentation using complex to specialized professional and technical knowledge of mechanical, scientific or related instrumentation and software.

Essential Functions

  • Provides complex to specialized diagnosis, maintenance and preventative maintenance, qualification, troubleshooting, and repairs of instrumentation / equipment.
  • Provides calibration and qualification of instruments and equipment.
  • Recommends and implements improvements to instrument / equipment / system.
  • Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed.
  • Interacts with customers / staff to provide complex to specialized analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting.
  • Drafts and / or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed.
  • Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management.
  • Provides complex to specialized analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations.
  • Provides standard research, feedback and decisions to resolve customer / management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required.
  • Follows Standard Operating Procedures and methods to perform work.
  • Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment.
  • Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Qualifications

Education and Experience :

Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and five (5) years instrument / equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience.

Required Knowledge

  • Complex to specialized knowledge of laboratory and analytical instrumentation.
  • Complex to specialized knowledge of metrology standards.
  • Principles, practices, and techniques to diagnose, troubleshoot, and solve problems.
  • Complex to specialized knowledge in testing tools, instruments and calibration.
  • Comprehensive understanding of the administration and oversight of area programs, policies, and procedures.
  • Methods to resolve area problems, questions, and concerns.
  • Comprehensive understanding of applicable area laws, codes, and regulations.
  • Complex to specialized understanding of comprehensive testing tools, equipment, and calibration.
  • Computer applications and systems related to the work.
  • Principles and practices to serving as an effective project team member.
  • Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
  • Correct business English, including spelling, grammar, and punctuation.
  • Required Skills

  • Performing complex to specialized instrumentation troubleshooting.
  • Administering instrument, mechanical, electrical, and software-based functions.
  • Serving as a leader in the design, development, and management of projects.
  • Operating in both a team and individual contributor environment, as well as project leader.
  • Interpreting, applying and explaining applicable laws, codes, and regulations.
  • Preparing expert functionals reports, correspondence, and other written materials.
  • Using initiative and independent judgment within established department guidelines.
  • Using tact, discretion, and prudence in working with those contacted in the course of the work.
  • Performing effective oral presentations to large and small groups across functional peers and the department.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
  • Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
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