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Student Success Coach- Title III (Two Openings)

Student Success Coach- Title III (Two Openings)

Washtenaw Community CollegeAnn Arbor, mi, US
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Position Description :

Picture Yourself here !

Why Join WCC?

  • An inclusive, welcoming environment for our students, faculty & staff
  • Generous Paid Time Off on top of 12 Paid Holidays
  • Affordable & Comprehensive Health, Dental, Life & Vision Insurance
  • 4 : 1 Employer Match for Retirement
  • WCC Tuition paid for you AND your dependents
  • Tuition reimbursement for colleges outside WCC
  • Check our Total Rewards III : Strengthening Institutions grant. The successful candidate will work collaboratively with others to improve academic success, student retention and college completion. The Student Success Coach promotes a positive learning experience for students with a focus on growth mindset, proactive coaching, and holistic student development.

This is a temporary full-time position funded with grant funding and shall not be continued beyond the life of such funding. No continuing employment rights are implied. Essential Job Duties and Responsibilities :

  • Manage an active student caseload which includes :
  • Proactive outreach to students through email, text message, and phone calls.
  • Monitor and track student success indicators such as early alerts, course attendance, and course withdrawals and identify appropriate interventions and follow-up.
  • Develop supportive relationships through one on one coaching sessions.
  • Assist students develop academic and life skills such as time management, goal setting, prioritization, and organization.
  • Serve as a primary point of contact for students with navigating campus and community resources and provide referrals appropriately.
  • Serve as a key member of a Title III Grant operations team and participate in the design and implementation of activities to maximize student success such as new student orientation programs, academic success workshops and other campus / community events.
  • Work collaboratively with advisors, faculty, and student services staff to foster a collegiate environment that cultivates a sense of connection, integration, and belonging.

    • Hours / Schedule : Work schedule will typically be day-shift hours (8am-5pm), with occasional nights or weekends. Work Environment : Combination of remote and on campus—the successful candidate must have internet access and the appropriate technologies needed to successfully perform all duties of the position and meet expectations and deadlines. This is subject to change based on college operations. Minimum Qualifications : Minimum Required Knowledge, Skills and Abilities :

  • Bachelor’s Degree.
  • Equivalent of at least two years of demonstrated successful advising, coaching or mentoring experience at the post-secondary level.
  • Ability to work with a diverse student population including first generation students.
  • Strong interpersonal skills and demonstrated ability to work collaboratively as part of a team.
  • Goal-oriented and highly organized with ability to independently manage multiple projects, motivated to engage in problem solving and persist despite setbacks.
  • Experience with student information systems, customer relationship management (CRM) systems, and learning management systems (LMS).
  • Experience tracking student progress and preparing reports to share data with other stakeholders.
  • Ability to effectively manage high stress student issues and concerns.
  • Ability to properly handle confidential information, exercise discretion and good judgment. Preferred Qualifications : Additional Preferred Qualifications :
  • Master’s degree in Higher Education / Student Affairs, Education, Human Services, Social Work or other related human service field, or evidence of current enrollment in such graduate program.
  • Experience working in a Community College setting, preference given to current WCC Employees.
  • Experience with case management, and / or intrusive advising / coaching approaches.
  • Experience designing and facilitating educational programs or workshops. Posting Date : 08 / 05 / Closing Date : Open Until Filled Yes
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    Student • Ann Arbor, mi, US