Director, Software Engineering – Digital Technology GTM

At ServiceNow were on a mission to make the world work better for everyone. From our roots in San Diego to becoming a global leader in enterprise cloud software were transforming how people work through AI-powered intelligent platforms. Join us in shaping the future of digital transformation.

About Digital Technology :

Were not yesterdays IT departmentwere Digital Technology. We lead with a mindset of transformation experience and AI-driven innovation. Our mission is to deliver secure scalable and delightful digital experiences that accelerate ServiceNows journey to $30B in revenue and beyond.

Role Overview :

As Director of Software Engineering in the Digital Technology GTM team you will lead the engineering strategy and execution for platforms that power our global Marketing and Sales organizations. Youll partner closely with product architecture and business stakeholders to deliver intelligent scalable and integrated solutions that drive sales productivity customer engagement and business growth.

This is a high-impact leadership role for a results-driven people-first engineering leader who thrives in a fast-paced innovation-focused environment.

What Youll Do :

• Lead the engineering execution of GTM platforms that support marketing automation sales enablement and customer lifecycle engagement.
• Partner with Product Architecture and Business teams to define and deliver a north star vision for GTM technology capabilities.
• Architect and implement secure scalable and resilient systems using microservices APIs and public cloud infrastructure.
• Drive AI-first design and embed intelligence into GTM workflows to enhance productivity and personalization.
• Lead integration architecture across CRM CPQ CLM EMS and Martech ecosystems.
• Champion CI / CD DevOps and agile engineering practices to accelerate delivery and improve quality.
• Build and mentor a high-performing team with a people-first mindset fostering inclusion growth and innovation.
• Collaborate cross-functionally to challenge the status quo simplify complexity and deliver measurable business outcomes.
• Provide technical leadership on large-scale cross-functional initiatives with executive visibility.

Qualifications :

To be successful in this role you have :

Preferred Qualifications :

Why Join Us

This is your opportunity to shape the future of how ServiceNow goes to market. Youll work at the intersection of technology business and innovationleading a team thats redefining how we engage with customers and scale our business.

JV20

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : No

Employment Type : Full-time

Key Skills

Go,Lean,Management Experience,React,Node.js,Operations Management,Project Management,Research & Development,Software Development,Team Management,GraphQL,Leadership Experience

Experience : years

Vacancy : 1