Emergency Client Service Representative (Part-Time)

Emergency Client Service Representative (Part-Time)

Job No : 538016

Work Type : Part Time

Location : Alternate Work Locations : Off-Campus Work Location

Categories : Office / Administrative / Fiscal Support, Veterinary Medicine / Animal Care

Department : 28319000 - VM-SAH CUSTOMER SERVICE

Job Description

Classification Title :

Emergency Client Service Representative (Part-Time)

Classification Minimum Requirements :

High school diploma or equivalent and one-year relevant experience. Appropriate college coursework or vocational / technical training may substitute at an equivalent rate for the required experience.

Job Description :

The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our emergency services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital.

This position is responsible for facilitating client's visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills, strong interpersonal skills, and project a professional image. Must be outgoing, full of enthusiasm and a team player.

The available shift is Saturday and Sunday from 12 p.m. to 10 : 30 p.m. for a total of 20 hours per week.

Expected Salary : $17-$20 / hr

Special Instructions to Applicants :

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11 : 55 p.m. (ET) of the posting end date.

Health Assessment Required :

Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

Applications Close : 08 December 2025

To apply, visit https : / / explore.jobs.ufl.edu / en-us / job / 538016

Our Commitment :

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.

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