Information Technology Desktop Support

Information Technology Desktop Support

Minimum Education

Associates degree, High School Diploma, or GED preferred

Higher education may be substituted for experience

Minimum Work Experience

• EPIC (EMR) experience required

1 3 years' experience in a hospital or physician practices setting

1 3 years' experience within a IT department or IT function

Required Licenses / Certifications

N / A

Required Skills, Knowledge, and Abilities

Intermediate knowledge of Microsoft Office, troubleshooting IT issues, EMR implementation, service maintenance, and other IT concerns or issues

Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.

Essential Functions

Responsible for IT training of new providers and new staff hires

Develops training documents , new workflows and reinforcing these workflows with existing staff

Support onsite support for all offices; workflow troubleshooting and development;

Help Line coverage employee EHR issues and Patient Portal Help Line

Activates / deactivates employee logons and permissions

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.

Assembles and installs PC hardware, investigates and resolves routing hardware and communications problems.

Conducts setup of PC computers, including peripheral devices, laptops and smart phones.

Meets monthly with providers and staff regarding initiatives and quality measures

Creates and runs ad hoc practice management reports

Audits users to ensure compliance with practice standards (HIPAA)

Creates and updates Policy & Procedure Manual and distributes "Tip of the Week" newsletters

Understands and uses all windows operating systems.

Understands principles of data communications including Ethernet, modem, VPN setup and installation and problem determination resolution.

Assists in evaluating end user needs and recommends appropriate equipment and software configurations.

Other office and administrative responsibilities, assigned by supervisor or Physician, as deemed necessary.

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