Floor Manager

Company Information

Situated in the heart of Boston's bustling Back Bay, Back Bay Social welcomes all who seek friendly company, good conversation, craft beer & unique cocktails. We are a vibrant neighborhood restaurant that prides itself on providing top-notch hospitality in a comfortable and lively atmosphere. Whether you're joining us for a cocktail after work, date night dinner, or a weekend brunch with friends - we guarantee you'll be eager to return. As one the city's favorite neighborhood hangouts, we encourage to come in, sit back, relax, and enjoy. #BeSocial

Back Bay Social is looking to add a Floor Manager (full time and part time) and to the team at our renowned, out of this world bar and restaurant located in Boston's super popular Back Bay neighborhood. We have a stellar team, live music, a fast paced work environment with a high income potential and awesome food and beverage program. It's truly a great place to work

Floor Manager responsibilities at Back Bay Social will include, but are not limited to :

• Opening the restaurant
• Running floor shifts
• Blocking and assigning server sections
• Interacting with guests to assure pleasure in their visit
• Seating patrons
• Working with the hosting staff to keep track of reservations to maximize throughput and ensure guests seating requests are honored and that reservations are sat promptly
• Running food and interacting with chef, sous chef, cooks, dishwashers and food runner
• Assisting the service staff with running cards and cash handling
• Assisting the bar as needed
• Ensuring capacity limits are adhered to
• De-escalating issues with or between guests and assisting the security staff to ensure the safety of all staff and patrons
• Ensuring that the values of mutual respect are followed by our staff towards each other and guests without discrimination

To be successful in this role, you must be familiar with restaurant operations, have a good knowledge of food and beverage, always be willing to learn more and understand where your blind spots are, and of course have a good understanding of what makes for great customer service. You should have familiarity with POS systems and reservation software. Busy bar experience is a major plus.

Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive experience for our guests and excel in being promoted through our company, the opportunities are endless.

We offer a competitive salary and we pay more for experience (50k plus)

After 90 days you will be eligible for health and dental benefits and paid time off

After 1 year you will be eligible to join our matching 401k program

Discounted dining at our sister restaurants is available immediately

2 years restaurant or bar management experience