Medical Spa Customer Service Representative

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Employee discounts

Flexible schedule

Join an amazing team! If you are interested in medical aesthetics and want to learn more or you have sent that last kid off to college or adulting, and wondering what you are going to do with all that free time then this an opportunity to look into!

Now interviewing for a Medical Spa Guest Services Specialist position. We have a very fun and busy family style work environment. In addition to the hourly pay, the perks are amazing and unique. Who doesn't love an opportunity to experience some of the best treatments in modern technology for skin rejuvenation and body sculpting?

You could be working at either our Zionsville or Fishers MedSpa on the Northside of Indianapolis. Some time may be spent to gap fill at either location however most hours will be at our Fishers location.

We offer great employee discounts.

Please Note : We are sorry but we are not currently hiring for internships.

Duties & Responsibilities

• Greeting and ensuring patient information & paperwork is up to date
• Answer telephone and schedule appointments, take concise messages
• Answer incoming customer inquiries
• Maintain a calm demeanor when working in high patient volume situations
• Maintain a good working relationship with spa staff
• Gain knowledge of spa services provided to respond to patient inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Work closely in a team environment
• Effectively collect and balance payments from patients upon departure
• Adhere to all HIPPA and OSHA regulated standards
• Other duties as requested

Preferred Requirements

Note : this role requires availability until 7 pm several nights per week and a minimum of two Saturdays per month 9 : 30-3 : 30.

Preferred previous experience at a Medical Office offering injectables & / or laser treatments

3-5+ years of related work experience with sales or customer service

Able to work some evenings until 7 pm & two+ Saturdays a month

Good computer skills

Honest & trustworthy

Able to work alone and within a team environment

Demonstrated attention to detail and organization.

Sales background a plus

Client scheduling experience a plus

Excellent interpersonal, written and oral communication skills

Well organized

Commitment to outstanding patient experience

Chic business casual attire

High school graduate or higher

Exceptional communication skills

Ability to thrive in a dynamic workplace, contributing to a high energy environment. This is your opportunity to make an impact by finding solutions that best meet our patients needs each time they connect with us.

This is a near full-time hourly position, with an average of 20 30 hours per week though this may increase during busy times of the year.

Job Type : Part -Time could evolve to Full - time

Benefit Conditions :

• Waiting period may apply

COVID-19 Precaution(s) :

• Sanitizing, disinfecting, or cleaning procedures in place

Job Duties :

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested