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Case Manager, Residential Recovery

Case Manager, Residential Recovery

South Middlesex OpportuMillbury, MA, US
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Job Description

Job Description

Summary : Provide individual and group counseling, case management services, and program activities for the program's clients.

Why Work for SMOC?

  • Paid Time Off : All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
  • Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
  • Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
  • 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
  • Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities :

  • Provide individual and group counseling to assigned clients; collaborate with Clinical Supervisor as needed.
  • Establish a treatment plan for each individual.
  • Provide related information and referrals to community-based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
  • Coordinate all services required by the treatment plan.
  • Ensure clients comply with program guidelines and complete assigned daily chores.
  • Maintain complete and accurate client files and records; complete all required paperwork accurately and timely.
  • Work collaboratively with other SMOC staff on housing and employment search and stability as indicated in the treatment plan.
  • Maintain weekly contact and reassess, evaluate and document adherence to the treatment plan regularly.
  • Support clients in their continued economic development planning.
  • Provide monthly communication where necessary and mediate any conflict. Advocate in Housing Court.
  • Maintain up to date case notes, telephone contact log and referrals to community-based services. Enter all client data into the required database(s) daily.
  • Participate as a member of the Case Management team, attend all team meetings.
  • Conduct groups and workshops related to the clients' needs as appropriate.
  • Assist clients in arranging appointments and transportation.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program / department, agency and / or funder requirements, as well as SMOC policies & procedures.
  • Other duties as assigned.

    • Knowledge and Skill Requirements :

  • Minimum of one year experience in Human Services or related field.
  • Certification or license in substance abuse counseling (CADAC or LADAC) or at minimum enrolled in a certificate program.
  • If applicable, a minimum of 3 years continuous sobriety.
  • Minimum one year assessment, advocacy and case management skills.
  • Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
  • Ability to work independently and collaboratively.
  • Strong written and verbal communication skills.
  • Must have valid driver’s license, reliable transportation and meet insurance standards.

    • Organizational Relationship :

  • Directly reports to Clinical Supervisor and Program Director.
  • Direct reports for this position are none

    • Physical Requirement :

  • Ability to drive a vehicle
  • Must be able to ascend / descend stairs in residences

    • Working Conditions : Some travel via employee’s personal vehicle is required. A successful background check is required. We are an equal opportunity employer committed to diversity in the workplace.

    Remote Work Option : Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager position is eligible to work from home 0% of the week in scheduling coordination with the department manager.

    Tuesday - Saturday

    Tuesday; 2pm-10pm

    Wednesday - Saturday; 8am-4pm

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    Case Manager • Millbury, MA, US