Technical Writer

The Technical Writer is responsible for writing instruction manuals guides and other kinds of supporting documentation for data center operations. The Technical Writer is responsible for authoring and illustrating well written content which presents applications in a clear and concise manner as easy-to-use. When preparing documentation and standardizing content the Technical Writer will collaborate with management and support personnel

RESPONSIBILITIES

• Learn complex concepts and communicate the information in a way that is engaging and understood by the target audience
• Collaborate and consult with team members to develop and execute content
• Proficient with all required Mission Critical Operations standards policies and processes
• Develop a deep understanding of internal and external users and their learning needs
• Understanding of proper day-to-day operations and how systems act interdependently and proficient in client processes local site / campus procedures and critical equipment operation / failure mitigation steps
• Create end user documentation such as SOPs training manuals and how-to guides for the non-technical user
• Make manuals guides procedures and other supporting documentation easy-to-use by presenting them in a clear and concise manner
• Act as an editor to prepare review revise and maintain technical documents ensuring consistency in documentation
• Assist with the development of Data Center standards and policies when necessary
• Gather and analyze technical and product information from various sources to document new or changing functionality
• Maintain a library of application documentation cataloging it for internal and / or external use
• Prepare and author various internal communication efforts as as requested
• Complete other such duties assigned by T5FM management

Qualifications :

EDUCATION AND EXPERIENCE

Additional Information :

KNOWLEDGE SKILLS ABILITIES AND COMPETENCIES

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These physical tasks may be required on an emergency basis meaning performed by the CFT alone without notice and on an immediate basis to meet urgent facility operations requirements and standards at a site where frequently no other personnel are available.

All your information will be kept confidential according to EEO guidelines.

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Proofreading,Adobe Acrobat,Content Management Systems,Technical Writing,Visio,Microsoft Powerpoint,Sharepoint,XML,Confluence,Wiki Systems,Word Processing,Writing Skills

Experience : years

Vacancy : 1