Parking Manager

Job Description

Job Description

JOB SUMMARY

The City Parking Manager will oversee and manage all operations related to municipal parking facilities, on-street parking, and permit issuance. This role involves strategic planning, coordination of maintenance and enforcement activities, customer service, and compliance management to ensure efficient, effective, and safe use of public parking resources. The Parking Manager will play a critical role in developing practices that align with the city’s goals, including revenue optimization and economic development

ESSENTIAL JOB FUNCTIONS

• Operations Management :

Oversee daily operations of city-owned parking facilities, on-street parking areas, and special event parking.

Lead a team of parking attendants, enforcement officers, and administrative staff.

Collaborate with city departments to develop practices that support city mobility, sustainability, and accessibility objectives.

Serve as the primary point of contact for customer inquiries, complaints, and conflict resolution.

Develop and implement customer education programs on parking policies, permit systems, and payment options

Prepare, manage, and monitor budgets for parking operations.

Evaluate and recommend technological advancements, such as automated payment systems, parking guidance systems, and mobile applications to enhance customer experience and operational efficiency.

Ensure adherence to local, state, and federal parking regulations.

MINIMUM QUALIFICATIONS

Education and Experience :

Licenses or Certifications :

Knowledge, Skills and Abilities :

PHYSICAL DEMANDS

The work is sedentary to light which requires the ability to exert light physical effort, but which may involve some lifting, carrying, pushing and / or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Tasks also require the ability to perceive and discriminate colors or shades of colors, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

WORK ENVIRONMENT

Work is regularly performed without exposure to adverse environmental conditions.

The City has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The City of Roswell, Georgia commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal / state / local law.