Assistant Manager

JOB SUMMARY :

The Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform  their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

PERFORMANCE RESULTS :

1. Serves customers correct, complete orders within service time goals, according to the Customer Service  Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary,  the Remedy Process.

2. Prepares and ensures consistent, high quality products are served to customers as described in the Little  Caesars Orientation and Training Handbook and as shown on the job station helpers.

3. Displays the proper image and follows Little Caesars policies, procedures and standards for conduct as  outlined in the Little Caesars Orientation and Training Handbook.

4. Cleans and organizes work stations and ensures the standards for restaurant image are maintained as  directed by management and as required by the local health department.

5. Performs cash management responsibilities and ensures compliance by Colleagues to all safety and  security procedures as defined in the Little Caesars Orientation and Training Handbook as well as any  other safety and security procedures issued.

6. Provides direction and feedback to Colleagues and follows up by coaching / counseling to ensure job  duties are performed and all Little Caesar standards, procedures and policies are achieved.

7. Performs the task associated with food, paper, labor, and utility cost controls and monitors shift  activities to ensure compliance.

8. Completes all daily paperwork neatly and accurately as described by the Operational Resource Guide  (ORG) or as directed by management.

9. Follows all procedures associated with opening the closing the restaurant, appropriately handles  unexpected occurrences, and notifies appropriate parties in a timely fashion.

Nature & Scope

The Assistant Manager receives direction and training from the Restaurant Manager and Co-Manager, the  Assistant Manager 4 week Training Plan, and other Little Caesars training materials and classes. The  Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to  Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work  proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner  according to Little Caesars procedures.

The Assistant Manager must abide by all state and federal laws OSHA and EEOC requirements, as well as  practice and enforce all Little Caesars policies and procedures. They utilize all cost control tools and  processes ensuring the goals of food, paper, and labor are achieved during their shift. They ensure each  shift is prepared to meet the needs of their customers and work diligently to ensure each customer is  satisfied with the service and product they receive.

Please discuss the job responsibilities with your Restaurant Manager. Detailed list of each station's  responsibilities and duties can be found in the "Operational Resource Guide" (ORG). Your Restaurant  Manager will discuss the essential job functions, which are normally defined as fundamental activities  conducted on a daily or regular basis that will affect the success of the restaurant.

The Assistant Manager will be scheduled to work according to our business needs and therefore no  guarantee of hours can be made. This position requires a hands-on style of management and physical work  such as : lifting, squatting, and standing for long periods of time.

Task Analysis

To perform the functions listed in this job description, the following tasks will be required :

• The ability to lift and move 55 pounds.
• The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.
• The ability to control and utilize equipment safely and correctly (sheeter machine, VCM, sauce  ladle, cheese cups, pan gripers, spatula, pizza and dough cutter, different types of knives, can  openers, pastry brush, scales, microwave, telephone, cash register, etcs.).
• The ability to "Shakerboard" by working outside holding a sign as allowed by ordinance.
• The ability to apply pressure to cut through products and / or clean equipment / utensils.
• The ability to count, separate and weight all types of food products and inventory items.
• The ability to effectively communicate to customer and co-workers (reading, speaking, hearing,  writing, etc.).
• The ability to understand directions, instructions and product specifications.
• The ability to process and complete customer orders.
• The ability to comprehend all training materials and practice standard operating procedures.
• The ability to successfully pass required training programs for certification.
• The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food  orders, employee work schedules, cash handling results and projected business needs.
• The ability to legally drive an automobile adhering to all state and local traffic laws.
• The ability to supervise a number of people at the same time and to motivate them to meet goals,  duties and deadlines.

Qualifications

The Assistant Manager must :

Please Note : Little Caesars reserves the right to change, modify, suspend, interpret, or cancel in whole, or  in part, any of the duties outlined above, at any time, and without advance notice to the employee.