Chapter Leader - Salesforce CRM, Player / Coach

Job Description

: CHAPTER LEADER – PLAYER / COACH, CRM SOLUTIONS

The Role

This role will be a player / coach chapter leader for a new Salesforce implementation focused on servicing experience for healthcare products. As a Chapter Leader, you blend technical expertise with a passion for coaching, mentoring, and developing associates. In an agile structure you will collaborate with other leaders to establish the standards for your chapter, influence the strategic decisions and build solutions in your expertise. You will directly manage a team of chapter members (Salesforce engineers) who work in an agile squad, but report directly to you. You are dedicated to helping them grow and develop in their knowledge area and ensure alignment on the “how” of the work they perform. As a player / coach, you will spend a percentage of your time as a squad member applying your Salesforce experience to help advance the work of the agile squad and deliver outcomes for the servicing team.

The Expertise and Skills You Bring

• 5+ years of experience in product management and / or technology with strong agile, analytical and coaching skills.
• 3+ years of delivery experience on Salesforce platform with a demonstrated progression of leadership skills.
• You possess excellent interpersonal and communication skills with which you build and maintain strong cross-functional partnerships and relationships at all levels of the organization
• You are intellectually curious and model a culture of continuous learning, mentoring and coaching
• You are a committed to developing others within your knowledge area to accelerate and achieve increased skill proficiency
• You take a data-focused approach to decision making, in day-to-day leadership and strategic trade-off analyses
• Experience identifying and acquiring talent needs, resource planning and talent allocation across large organizations

The Team

Your work will support the customer experience and service model for emerging products in Fidelity Health, part of Fidelity’s Workplace Investing business. Workplace Investing (WI) helps millions of people save and invest through workplace savings plans. WI builds lifetime relationships with customers and provides employers with cost-effective, integrated employee benefit solutions.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

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