Client Relationship Manager Personal Lines

About HUB

In a rapidly changing world HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds largest insurance brokers our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB

Throughout our network of more than 600 HUB offices in North America we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction.

We are the perfect fit if you :

are seeking a progressive work environment at a rapidly growing organization

have a desire to help others protect their future

have an entrepreneurial spirit and are challenged by the opportunity to grow the business

are focused on learning and development to enhance your industry knowledge and expertise

are a self-starter willing to invest time and energy to learn the technical aspects of our business

believe in integrity and building success by developing relationships with others

CLIENT RELATIONSHIP MANAGER

This role requires an individual who is professional and who displays the drive determination and self-motivation to build a business. Specifically your mission will be to service and maintain existing accounts while uncovering opportunities for increasing business.

JOB RESPONSIBILITIES

Provides professional courteous service to our clients carrier representatives underwriters business partners and HUB colleagues resulting in a rate of account retention that meets or exceeds expectations

Provides a high level of support toour Sales staffin obtaining maintaining and expanding business

Responsible for account rounding and the development of new business as appropriate and in accordance with standard practices policies and procedures

Acts as liaison between clients and insurance carriers to resolve escalated complex service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues

Responsible for overall retention of accounts in assigned book of business

Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate

QUALIFICATIONS

1-3 years of Insurance Industry or client service experience; Personal Lines preferred

Active state Property and Casualty license; or willing to obtain within 60 days of employment

High School diploma or equivalent; AA and / or college degree preferred

Provide superior customer service and problem-solving skills

Ability to interpret and understand insurance policy forms coverage details industry practices and regulatory standards.

Strong communication skills both written and verbal with a high level of professionalism

Identify and initiate growth opportunities in account rounding & cross-selling

Proven ability to build relationships with clients carriers and internal partners

Ability to prioritize multiple-tasks in a fast-paced environment with organization and accuracy

Demonstrated proficiency with computer systems including but not limited to Microsoft Office and automated agency management systems

Ability to work in a positive team environment and collaborative culture

Hybrid work schedule; must be onsite at the designated office location a minimum of three days per week

Department Account Management & Service

Required Experience : 2-5 years of relevant experience

Required Travel : No Travel Required

Required Education : High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race / ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

E-Verify Program

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Required Experience :

Manager

Key Skills

Customer Service,Data Networking,Horticulture,Fashion Designing,Guest Services,ACCA

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 1 - 3