Member Care Coordinator

About JumpstartMD :

We've celebrated over a million pounds lost by our members and have helped thousands of our members with hormones replacement therapy.

Boasting 14 high-end offices scattered across California - from Marin to Walnut Creek, and San Francisco to Redwood City, Burlingame, Irvine, and beyond - we are on an expansion quest with exciting plans for more center openings on the horizon. Our team? A dedicated team of Clinicians, Health Coaches, and Member Care Coordinators, each passionately committed to arming our members with the knowledge, personal support, and proven science they need to unlock optimal health.

Dive into the world of JumpstartMD with this captivating video : Join JumpstartMD!

Your Next Adventure : Member Care Coordinator

REPORTS TO : Regional Operations Manager

CLASSIFICATION : Full-time, non-exempt (30+ hours a week)

SCHEDULE : Tuesday - Saturday, 6 : 50am - 2 : 00pm, some later hours required for internal meetings and inventory.

LOCATION : Redwood City

DUTIES & RESPONSIBILITIES

• Vibrant Frontline Presence :

Be the welcoming force for members and visitors, ensuring a positive experience from the start. Manage interactions, check-ins, and appointments with enthusiasm, creating a memorable member journey.

Respond promptly to a bustling stream of calls, messages, and emails, setting high standards for timely communication.

Guide new members through a seamless onboarding process, infusing excitement into agreement forms, program details, and payment discussions. Foster lasting relationships with members, actively promoting their ongoing success.

Navigate order processing, billing wizardry, and maintain an inventory that's always ready for action.

Command the mail and packages domain, ensuring smooth deliveries and handling, including outgoing shipments. Be a guiding light in new hire setup and training, injecting energy into curriculum review and hands-on shadowing.

Collaborate with the team, sparking ideas to elevate the member experience. Dive into exciting projects and assignments, showcasing adaptability and a flair for innovation.

QUALIFICATIONS AND REQUIREMENTS

Why JumpstartMD?

Impact Lives : Be part of a team that's transforming health, empowering individuals, and celebrating over a million pounds lost - and counting!

Innovation at Its Best : Work in an environment that's rich in innovation, backed by cutting-edge research, and personalized to perfection.

Community and Connection : Join a tribe of passionate professionals in 13 locations, all committed to uplifting health and wellness.

Grow with Us : With plans for geographical expansion soon, the sky's the limit for your career growth and personal development.

WHAT WE OFFER

Receive 4 annual paid wellness days to prioritize your health.

Ready to Make a Difference? Apply Now and Jumpstart Your Career with Us!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees