Customer Service Representative

JOB DESCRIPTION Customer Service Representative will be responsible for the management of customer orders through the entire order fulfillment process.

Customer Care Representative II Responsibilities :

Primarily answer customer calls re : account inquiries, issues and orders.

Ensure complete customer satisfaction through timely, thorough follow through, keeping the customer appraised of their account status

Function in a team environment while retaining the ability to empower themselves to perform their specific job functions and make decisions that are in the best interests of company

Assisting in the resolution of outstanding credit issues, non-conformances and various supply chain related projects.

Interface with various departments in the organization

Customer Care Representative II Requirements :

Customer Care Experience : Minimum 2 years

Bilingual is a plus

Microsoft Office