Dental Receptionist

Overview

JOB TITLE : Dental Receptionist

DEPARTMENT : Reception

REPORTS TO : Reception Supervisor

POSITION OVERVIEW :

Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Responsibilities

DUTIES / RESPONSIBILITIES :

• Greet patients.
• Register new patients according to established office protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental office procedures and policy.
• Move patients through appointments as scheduled.
• Enter all relevant patient information into data system.
• Maintain and manage patient records in compliance with privacy and security regulations.
• Undertakes continuous self-improvement, attending applicable training, seminars, in-services and educational classes to maintain skills competency and current knowledge for standard of care and effective practices.
• Responsible for following all agency safety and health standards, regulations, procedures, policies and practices.
• Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
• Responds efficiently and timely to all patient and provider staff needs and inquiries.
• Ensures excellent customer service to all FHCCGLA patients.
• Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
• Handles patient grievances according to FHCCGLA's Policy & Procedure.
• Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P's) as needed (with input from all other key personnel).
• Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R. / Practice Management System (PMS) according to regulations and FHCCGLA's P&P's.
• Attends the following meetings / trainings :
• Mandatory Quarterly Staff Meeting / Trainings- Quarterly (Jan., Apr., Jul. & Oct.)
• Corporate Risk Management Meeting- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible)
• Clinical & Operations (C&O) Meeting- As needed (advanced notice will be provided when feasible)
• Meetings with FHCCGLA's Executive Leadership, as needed (advanced notice will be provided when feasible)
• Other pertinent meetings- As scheduled
• Remains informed of :

Current legal and regulatory changes related to scope of practice.

Qualifications

MINIMUM QUALIFICATIONS :

ADDITIONAL ELIGIBILITY QUALIFICATIONS :