Account Manager

Account Manager

We're looking for an experienced Account Manager to join our growing post-sales team. This role is ideal for someone who thrives at the intersection of customer success and commercial growth by ensuring customers achieve exceptional value while driving strong renewal and expansion outcomes.

You'll manage a high volume of customer relationships, focusing on renewals, upsells, cross-sells, and contract negotiations within our existing customer base. You'll collaborate closely with Customer Success Managers (CSMs), Professional Services, Legal, and Revenue Operations to ensure customers see ongoing value and success through our SaaS solutions.

What You Will Be Doing

• Renewals & Upsells : Own and execute the renewal process for a high volume of accounts, proactively identifying expansion and upsell opportunities.
• Drive renewal and expansion discussions with clarity, making contract terms and value easy for customers to understand.
• Customer Partnership : Collaborate closely with CSMs and other stakeholders to ensure customer outcomes, mitigate retention risk, and maximize account health.
• Value-Based Selling : Articulate business impact and ROI to customer stakeholders, ensuring alignment between customer objectives and our solutions.
• Contract Negotiation : Lead commercial and contractual discussions, partnering with internal Legal and Finance teams to finalize agreements
• Pipeline & Forecasting : Maintain accurate forecasts, manage renewals and upsells through Salesforce, and provide visibility into account health and risk.
• Cross-Functional Collaboration : Work with CSMs, Professional Services, and Product teams to ensure smooth execution, strong customer experiences, and continuous process improvement.
• Process & Collateral Improvement : Contribute to refining renewal playbooks, pricing templates, proposal decks, and internal workflows.
• Customer Advocacy : Act as a trusted advisor, maintaining long-term relationships that drive retention, satisfaction, and advocacy.

Skills & Experience

To be successful in the role, you need :

Life @ Brightflag

We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

This role offers a flexible work location across the US. Whether that be in the office, remote from anywhere in the country, or a mix of office / remote work, you choose what works best for your lifestyle.

Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship / self sponsorship for this role.

Hi, we're Brightflag, the AI-powered, enterprise legal management platform that helps corporate legal departments operate with greater clarity, efficiency, and control.

Powered by our patented AI, which was developed with over 100,000 hours of legal and engineering expertise, and supported by our best-in-class Customer Success teams, Brightflag enables in-house legal teams to streamline operations, manage matters and spend, and collaborate more effectively with outside counsel.

Today, Brightflag is trusted by leading global organizations and forms part of the Legal & Regulatory division of Wolters Kluwer, a global provider of professional information, software solutions, and services.