Customer Service Manager

A company is looking for a Customer Service Manager to manage and coordinate the activities of the customer service center team.

Key Responsibilities

Provide formal supervision, training, and performance evaluations for staff

Coordinate daily activities, establish work schedules, and mentor team members

Identify and resolve escalated customer inquiries and ensure satisfaction

Required Qualifications

Bachelor's Degree preferred with 3-5 years of relevant experience

Experience in staffing, training, and performance management preferred

Leadership skills to motivate and enhance team performance

In-depth knowledge of Microsoft Office products

Advanced math skills for financial-related calculations