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Information Technology Director, Wharton Computing and Instructional Technology

Information Technology Director, Wharton Computing and Instructional Technology

Wharton SchoolPhiladelphia, PA, US
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Information Technology Director, Wharton Computing and Instructional Technology

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate, and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Primary responsibilities of this role are :

Strategic Business Relationship Management

  • Maintain a high degree of visibility within assigned departments, participate in and contribute to staff meetings as appropriate.
  • Cultivate strong relationships with departmental leaders and stakeholders to ensure technology solutions effectively support their business goals.
  • Develop a deep understanding of business processes and staff roles within the administrative units.

Technology Strategy, Design, and Consulting

  • Advise on technology options, risks, costs vs. benefits, and impacts on products, services, and business processes.
  • Understand, map, and document key business processes needed to achieve successful business results and technology solutions; identify opportunities to improve processes through the effective use of technology.
  • Analyze technology trends to determine the impact on the achievement of School goals.
  • Lead and participate in cross-departmental projects to ensure seamless delivery and IT integration.
  • Manage vendor relationships as appropriate.
  • Oversee the resolution of escalated stakeholders' technology issues.
  • Strategic Planning

  • Participate in short- and long-term strategic planning sessions with departments and understand and anticipate the direction of the department.
  • Identify opportunities and develop recommendations to support their desired future state.
  • Advocacy

  • Advocate for the technological needs of assigned departments, including the MBA Division, Wharton F&A, and Wharton HR, guiding strategic technology decisions and leading cross-departmental initiatives to align with organizational, School, and University objectives.
  • Act as the voice of Wharton Computing within administrative departments, representing technology vision and promoting technology services and resources.
  • Act as the voice of the customer within Wharton Computing, representing department strategies, priorities, and issues.
  • Learn, document, and promote business knowledge of technology processes, roles, and procedures to ensure the best possible outcomes.
  • Other duties and responsibilities as assigned.
  • Qualifications

    Bachelor's degree and a minimum of five to seven years of experience in an IT organization, preferably in higher education; or an equivalent combination of education and experience.

    Required Qualifications :

  • Experience in strategic planning, business development, management, and client engagement.
  • Passion for strong service commitment and delivery.
  • Demonstrated leadership, diplomacy, and relationship-building skills.
  • Excellent interpersonal, verbal, and written communication and presentation skills.
  • Proven problem-solving, mediation, and negotiation skills.
  • Strong overall technology foundation and understanding of the evolving landscape.
  • Preferred Qualifications :

  • Familiarity with and understanding of ITIL and / or ITSM.
  • Prior experience in Higher Education strongly preferred.
  • Applicants must submit a cover letter.

    Philadelphia, Pennsylvania

    Wharton School

    $120,000.00 - $124,000.00 Annual Rate

    Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

    The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

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