Client Success Manager

Company Description

To apply for this position, you must be a U.S. Citizen, currently live in the U.S., pass an FBI background check, be able to take / pass a drug test, and travel 50%+.

ForceMetrics™ is on a mission to transform data for social change. We strive to create meaningful community impact by helping public safety and government agencies better utilize data to benefit every individual. By bringing data-driven innovation to dated systems and processes, ForceMetrics is empowering responders to make better, more informed decisions in the moment, ultimately working to solve some of the toughest societal problems.

About the role

HOW YOU WILL HAVE IMPACT

We’re seeking an engaging, proactive Client Success Manager who will be a key member of the team responsible for ensuring successful onboarding to adoption of the ForceMetrics platform by our partner departments and agencies.

• Help solve real-world safety and societal problems with your deep familiarity with the ForceMetrics platform and its unique uses and advantages.
• Ensure early product understanding and customer adoption via in-person training, virtual training, and client reach-outs.
• Apply a customer-centric approach to drive operational efficiency, ROI, and customer engagement.
• Represent ForceMetrics at industry events and conferences.

Requirements

WHAT YOU WILL DO

WHAT YOU MUST HAVE

WHAT WILL MAKE YOU STAND OUT

Benefits

WHAT WE CAN OFFER

About ForceMetrics

ForceMetrics was founded in 2020 to provide data analytics and enrichment applications to public safety agencies throughout the United States, with a focus on better community outcomes through data.

We're venture-backed with a diverse founding team led by Andre McGregor, computer engineer and veteran FBI Special Agent turned entrepreneur, alongside a team of data scientists, software engineers, cybersecurity experts, and business operations leaders—many of whom have been law enforcement officers themselves, and have previously built successful companies.

We have a robust set of investors and an advisory board of active / retired police chiefs, government leaders, and technology innovators.

ForceMetrics™ values diversity, and we are proud to be an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. ForceMetrics™ will not tolerate discrimination or harassment of any kind based on any characteristics.

Company Industry :   Information Technology & Services