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Application Support Engineer III

Application Support Engineer III

V-Soft ConsultingCincinnati, Ohio
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Application Support Engineer III

Primary Location : Cincinnati, Ohio

V-Soft Consulting is currently hiring for a Application Support Engineer III for our premier client Cincinnati, Ohio .

Knowledge and Skills :

Must Have :

  • Containers
  • Messaging / Eventing (MQ + Kafka)
  • Networking
  • SiteScope
  • Splunk
  • Java
  • Java Springboot
  • Linux

Key Skills :

  • Java / Springboot, REST API debugging, AWS (Aurora, ECS, Lambda)
  • Splunk, SiteScope
  • Grafana, Snowflake
  • Kafka, MQ, Networking, SQL
  • Linux, Oracle
  • Mainframe, COBOL, CICS, DB2
  • ServiceNow, Confluence

    • WHAT YOU’LL DO :

    Job Responsibilities :

    Leadership & Strategy :

  • Build deep expertise in RTP integrations and transaction flows.
  • Establish cross-functional relationships across payment rail teams.
  • Own escalation decisions and handoffs from TechOps to development.
  • Mentor offshore engineers.
  • Lead postmortems, RCA reviews, and playbook updates.
  • Troubleshooting & Analysis :
  • Investigate API errors, transaction failures, and infrastructure issues using Splunk, database queries, and admin tools.
  • Run SQL queries on RTP-related databases (Aurora or equivalent) to validate data integrity.

    • Ticket Management & Shift Coverage :

  • Log and manage incidents in ServiceNow and Confluence.
  • Ensure smooth shift handovers with detailed documentation.
  • Own EST to IST shift transitions and knowledge continuity.

    • Technical Leadership :

  • Lead L2 troubleshooting for RTP services and integrations.
  • Evaluate customer impact of unplanned dependency outages, and planned maintenance.
  • Collaborate with SRE and DevOps teams to debug containerized services (e.g., AWS / ECS / Fargate).
  • Drive RCA and postmortem processes for critical incidents.
  • Maintain and improve technical documentation and playbooks.

    • Tooling & Automation :

  • Enhance Splunk alerting and dashboard visibility.
  • Collaborate with SRE / DevOps to improve SiteScope / Splunk alerts & configurations.
  • Develop automation scripts for monitoring.
  • Define and maintain SLO-based alerting thresholds.

    • On-Call & Reliability :

  • Participate in 24x7 on-call rotation.
  • Partner with development teams to improve CI / CD reliability and observability.

    • Incident Monitoring & First Response :

  • Monitor SiteScope and Splunk alerts for system health and transaction anomalies.
  • Perform initial triage using documented playbooks.
  • Escalate critical issues to on-call development and leadership.

    • V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

    As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

    V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    LI-SK12

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    Application Support Engineer • Cincinnati, Ohio