IT Asset Manager (Local to Florida)

Duties :

Work Arrangement : Hybrid (4 days in-office, 1 day remote)

Location : Heathrow, FL

Reports To : Current IT Support Manager (Future - IT Asset & Endpoint Manager)

Role Overview

The IT Asset Management Specialist oversees the full lifecycle of IT hardware and related accessories, ensuring that employees are equipped with reliable and compliant technology. This individual contributor role manages the Asset Depot as the primary point of contact for all IT asset requests and inventory controls, with support from IT Support (L1), IT Support Engineering (L2), and Endpoint Engineering when needed. The specialist ensures assets are deployed efficiently, tracked accurately, and reported consistently to meet business requirements, financial controls, and audit standards.

Key Responsibilities

1. End User Asset Services (Daily Priority)

• Process ServiceNow tickets for :

o New hire deployments using available in-stock hardware for Day 1 readiness.

o Device change requests due to job role updates, requirement changes, or VPapproved requests.

o Break / fix replacements, minimizing employee downtime.

o Accessory requests (e.g., monitors, docking stations, keyboards, headsets, mice).

2. Asset Lifecycle Management (Weekly / Monthly Priority)

3. Inventory & Procurement Management (Ongoing / Weekly Focus)

4. Reporting, Compliance & Governance (Weekly / Monthly Focus)

Key Deliverables & Performance Expectations

95% accuracy across all asset records.

Skills :

Required Skills & Competencies