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Software Application Clerk

Software Application Clerk

Sage Oak Charter SchoolsRedlands, CA, US
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Software Application Clerk

Under the direction and supervision of the Systems Integration (IT) Manager, the Software Application Clerk will perform a variety of technology and computer-related duties to assist in the school-wide technological operations. This role involves providing support for applications used in a virtual charter school, assisting students and personnel with their application-related needs, and ensuring the smooth functioning of the educational technology ecosystem. The Software Application Clerk will be responsible for application management, integration, and support. The Software Application Clerk can have a significant impact on the school by ensuring seamless access to educational applications and enhancing the virtual learning experience for students and teachers. They are crucial in customizing sections and sharing data, enabling personalized curriculum and efficient data management. By providing technical support, troubleshooting, and resolving application-related issues, they contribute to the overall efficiency and effectiveness of the school's educational technology ecosystem.

Essential Functions and Responsibilities

Information Technology

  • Securely organizes and uploads custom data to single-sign-on and rostering applications like Clever, or learning management system applications such as Canvas, and other applications as needed based on learning program needs
  • Collaborates with teachers and administrators to understand and implement specific curriculum requirements
  • Ensures accurate and timely creation of custom rosters for data sharing through Clever and Canvas
  • Documents procedures for application management, assignment, and licensing

Data Management and Integration

  • Manages data shared with Clever apps as students, teachers, and administrators place purchase orders (POs) and as needed by other school departments
  • Consolidates student accounts and enables individual access to applications based on student needs
  • Facilitates data integration to enable a unified class view for teachers across three different schools

    • Application Support

  • Provides technical support to users, including troubleshooting and resolving application-related issues
  • Collaborates with teachers, administrators, and IT team members to identify and address system bugs, glitches, or inefficiencies
  • Stays up-to-date on the latest features and functionalities of the supported applications and provides relevant support to end-users using the help desk

    • Other Duties

  • Responds to all school-related written correspondence, phone calls, voicemails, and emails within 24 business hours
  • Refers all formal disciplinary actions involving students and staff to school management, ensuring compliance with the school's Uniform Complaint Policy and the school's Uniform Technology Policy; addressing and resolving complaints from students, parents, and staff in a timely manner; and complying with the provisions of California Penal Code Section 11166 (Child Abuse and Neglect Reporting Act)
  • Performs other duties as assigned

    • Qualifications Guide

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Education

  • Associates in Information Technology degree or related field and / or comparable combination of education and skills necessary to perform the functions of the Software Application Clerk position

    • Experience

  • 6 months - 1 year of proven experience in application support or a similar role, preferably within an educational setting
  • Proficiency in using spreadsheets and formulas in Microsoft Excel or Google Sheets to securely manage, organize, and create reports
  • Knowledge of learning management systems (LMS) and Student Information Systems (SIS)
  • Excellent problem-solving skills, the ability to troubleshoot and resolve application-related issues
  • Strong communication and collaboration skills to effectively work with teachers, administrators, and IT team members
  • Attention to detail and the ability to manage multiple tasks simultaneously
  • Adaptability to evolving technology and willingness to learn new applications and systems

    • Other Qualifications

  • State and federal fingerprint clearance (LiveScan) to work with students (Ed. Code 44237). No prospective employee can report to work without this clearance being received and the Human Resources Manager notifying the immediate supervisor of this clearance.
  • Proof of a clear TB Tine test or signed Certificate of Completion dated within the last 60 days (Ed. Code 49406) upon employment and thereafter updated every four years
  • Hold and maintain a valid California Driver's License, proof of automobile insurance, and full-time use of a dependable automobile that is insured pursuant to California regulations.

    • Knowledge

  • Technical Proficiency
  • Demonstrated proficiency in computer systems, applications, and software relevant to a school environment
  • Database skills
  • Basic arithmetic calculations with speed and accuracy
  • Willingness to research and become knowledgeable of curriculum and educational resources

    • Acquired Skills

  • Conflict resolution skills
  • Perform varied and responsible educational assistant duties
  • Record-keeping techniques
  • Methods of collecting and organizing data and information
  • Determine appropriate action within clearly defined guidelines

    • Abilities

  • Organized
  • Work independently with little direction
  • Possesses mature judgment
  • Exercises initiative
  • Team player
  • Love of learning a lifelong learner
  • Flexibility and adaptability
  • Well-developed, clear communication and interpersonal skills that maintain a respectful, professional, and courteous manner
  • Able to communicate effectively and regularly with the department head regarding questions and concerns
  • Conflict resolution skills
  • Openness to differing views and objectives
  • Ability to maintain confidentiality of sensitive and privileged information
  • Ability to perform varied and responsible educational assistant duties
  • Determine appropriate action within clearly defined guidelines
  • Follow established procedures and meet all established deadlines

    • Physical Demands

  • Hearing and speaking to exchange information
  • Dexterity of hands and fingers to demonstrate activities
  • Operates a computer and other office productivity machinery
  • Seeing, to read a variety of materials
  • Bending at the waist, kneeling or crouching
  • Sitting or standing for extended periods of time
  • Lifting objects up to 50 pounds
  • Close vision and ability to adjust focus

    • Work Environment

  • Office environment
  • Noise level is generally moderate
  • Meetings conducted in public and private settings
  • Indoor and outdoors in varying temperature
  • Employee must have available transportation and be able to travel up to 100 miles in a day

    • The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

    Equal Opportunity :

    Employer is an equal opportunity employer. Recruitment, hiring, and promotion of individuals in all job classifications will be conducted without regard to actual or perceived race (including traits historically associated with race, such as hair texture and hairstyle, including but not limited to braids, locks, and twists), color, creed, actual or perceived gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, status as a victim of domestic violence, assault or stalking, age (40 and over), ethnicity, national origin or ancestry (including language use restrictions), citizenship, physical, intellectual or mental disability (including HIV and AIDS), reproductive health decision-making, medical condition (including cancer or a record or history of cancer, and genetic characteristics), family or medical leave status, sex (including pregnancy, childbirth, breastfeeding or a related medical condition), genetic information, sexual orientation, political affiliation, military and veteran status, use of cannabis off the job and away from the workplace, or any other consideration made unlawful by federal,

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    Software Application • Redlands, CA, US