Technology Admin / Desktop Support (End User Services)Gravity IT Resources

Job Title : Technology Administrator

Location : Mobile, Alabama (5 times a week)

Job-Type : Contract

Employment Eligibility :  Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the . for any employer directly (we are not open to contract or “corp to corp” agreements).

Description of Position :

As part of the TechOps EUS (End User Services) Team, the position will provide advanced site support for end user-related issues and requests. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software related technologies. The position will be a contact for end users to receive support even if the issue is not within their direct area of responsibility. The position is expected to seek resolution on behalf of the customer and provide superior customer service while doing so. The work will be performed in person and remotely by telephone or email and must be done in a timely and accurate fashion based upon predefined Service Level Agreements.

The position is also expected to perform the following functions :

• Participate in high performance team and contribute to team’s goals and objectives.
• Apply advanced understanding of technology products and services to assist internal users. Identify and research end user questions and problems, and provide appropriate services, repairs, training, and / or follow up.
• Manage relationships with vendors and managed service providers by ensuring assigned tasks are completed on schedule and with accuracy.
• Identifies deficiencies in the solutions they are responsible for and works with the appropriate teams to improve.
• Anticipate future technical impacts and proactively implement solutions
• Provide superior customer service through : Interacting with other internal departments and external partners to resolve customer issues and accommodate customer requests.Maintaining customer relationships across all lines of business for daily operational issues and requests.

Qualifications :

Technical Skills :