Customer Service Manager - State Farm Agent Team Member

Tomica Hodge - State Farm AgentRoseville, MI, US

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Job Description

Benefits :

401K after 1 year
Quarterly Bonuses Based on Performance
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Office is located in Clinton Township

About our Agency

Before becoming a State Farm Agent, Tomica spent three years as an agency manager alongside a State Farm Agent. This experience provided her with a unique opportunity for personal growth while allowing her to help others and mentor her peers. Witnessing firsthand the positive financial impact State Farm has on customers and families, Tomica is now dedicated to empowering individuals and families to proactively protect themselves against the unexpected.

Now in her fifth year as a successful State Farm Agent, Tomica leads a team of four, delivering high-quality service and engaging in meaningful, needs-based conversations with our customers. We take pride in our deep community involvement, proudly sponsoring The Winners Circle Church and Chippewa Valley High Athletics, while also actively contributing to various local initiatives.

If youre looking to join a purpose-driven agency that values community impact and team collaboration, we would love to welcome you to our team!

ROLE DESCRIPTION :

As a Customer Service Manager - State Farm Agent Team Member with Tomica Hodge - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

Oversee the customer service team and daily operations.

Develop and implement customer service policies and procedures.

Handle escalated customer complaints and issues.

Train and mentor customer service representatives.

QUALIFICATIONS :

5+ years of experience in customer service, with 2+ years in a managerial role.

Leadership and organizational skills.

Communication and problem-solving abilities.

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Customer State Agent • Roseville, MI, US