Client Support Analyst

What you will be doing :

Provide phone support for a technical project, assisting with task completion, inquiries, troubleshooting, and resolution.

Maintain clear and professional communication with end clients via phone and email.

Document all customer interactions accurately and thoroughly in the system.

Work efficiently in a structured enterprise environment, following standard procedures and protocols.

Collaborate with internal teams to escalate and resolve complex issues when needed.

Stay at a computer workstation for the full duration of your shift.

What you must have :

At least 1 year of experience in a customer support role (customer service, help desk, technical support, etc.).

Strong verbal and written communication skills.

Excellent documentation and organizational skills to ensure accurate tracking of client interactions.

Comfortable working in a professional enterprise setting with a focus on high-quality service delivery.

Ability to be at a computer full-time throughout the workday.

No travel required for this position.

Other Information :

Competitive salary and benefits package.

Opportunities for professional growth and skill development.

A dynamic and supportive team environment.

The chance to work on an impactful technical project with a reputable enterprise client.

If you are a customer-focused professional who enjoys working in a structured, technical environment, we’d love to hear from you! Apply today and be part of a team delivering excellence in customer support.