Field Application Specialist I - Indiana (Microbiology)

Field Application Specialist I

This position is to provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMrieux's diagnostic product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain current customer business, while developing and strengthening customer relationships that result in customer loyalty and positive referrals. Collaborate with all stakeholders to ensure customers receive prompt, accurate and professional support to further their business needs. The Field Application Specialist I promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment.

Primary Duties

• Perform all work in compliance with company policy and within the guidelines of bioMrieux's Quality System.
• Coordinate and provide technical training, consultation, and ongoing support of bioMrieux's diagnostic product lines within the U.S. customer base.
• Develop, cultivate, and maintain strong professional relationships with all customers.
• Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMrieux's CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field / System Engineers, IT Resources, Management teams, and Local / Global Support Teams.
• Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
• Responsible for efficient territory management within operating expense budget.
• Support bioMrieux revenue initiatives.
• Perform other duties as assigned, and / or as business needs dictate.

Training & Education

Experience

Knowledge, Skills & Abilities

Travel Requirements

BioMrieux Inc. and its affiliates are Equal Opportunity / Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMrieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at recruitment@biomerieux.com, or by dialing 711 for access to Telecommunications Relay Services (TRS).