Academic Advisor, Office of Academic Advising (4 Positions)

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Job Description Summary

Plays a vital role in supporting the academic success of students by leveraging knowledge of academic policies and procedures. Serves as a consultant and engages with various stakeholders including faculty staff parents and students. Contributes to academic and operational projects in alignment with the objectives of the Office of Academic Advising.

Job Description

The Office of Academic Advising is currently advertising for four Academic Advisor positions to be filled in January 2026.

Essential Functions :

Provides professional academic advising to undergraduate students including guidance consultation and support on matters pertaining to registration academic progress success graduation and retention of students in the College.

Consults with faculty and staff regarding academic policy and practice.

Meets with students daily to process requests for study abroad approvals late drops late adds credit overloads withdrawals and appeals. Communicates action on student cases to administrative offices on campus.

Meets with students to provide advice and counsel on curriculum-specific matters major exploration issues four-year plans College and University policy and procedures and non-academic factors affecting academic performance.

Responsible for confidential information and conducts confidential conversations to provide support to students.

Coordinates and participates in early academic intervention activities including taking or recommending appropriate actions.

Contributes to academic and operational projects within the Office of Academic Advising.

Receives and investigates reports from faculty members and / or academic advisors regarding students with excessive absences poor academic performance and / or other concerning behaviors; alerts OAA leadership and coordinates with appropriate university offices regarding these concerns.

Has primary responsibilities for walk-in appointments with students providing information and support as well as referrals for follow up advising appointments and to other offices on campus.

Maintains appropriate and timely records of all communications and actions regarding students.

Engages in timely clear and accurate communication to OAA leadership regarding complex and / or sensitive student situations; has clear understanding of situations necessitating escalation to OAA leadership.

Additional Job Description

Required Education Knowledge Skills Abilities :

Bachelors degree plus one to three years related experience or an equivalent combination of education and experience.

Ability to comfortably and productively engage in collaborative work within the office.

Knowledge of Wake Forest University academic policies procedures and relevant laws regarding student information or ability to learn these in a short period of time.

Knowledge and understanding of student academic advisement development retention issues trends and programs.

Excellent written and oral communication skills with the ability to communicate to varied university constituencies.

Strong diplomatic skills and the ability to work effectively with a wide range of constituencies in a diverse community.

Ability to make decisions using individual discretion and independent judgment.

Ability to counsel students and communicate professionally and confidently with faculty members administrators and parents.

Ability to perform multiple tasks prioritize as necessary and effectively manage time to complete all required tasks during the work day.

Ability to learn new software and systems including student records systems.

Ability to maintain confidentiality of information and records; ability to manage and distribute information appropriately.

Ability to analyze and solve complex problems.

Ability to investigate and analyze information and to draw logical conclusions.

Preferred Education Knowledge Skills Abilities :

Experience in an academic advising or related higher education role

Accountabilities :

Responsible for own work.

Physical Requirements :

Sedentary work primarily involving sitting / standing; communicating with others to exchange information; repeating motions that may include the wrists hands and / or fingers; and assessing the accuracy neatness and thoroughness of the work assigned.

Time Type Requirement

Full time

Note to Applicant :

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his / her supervisor.

In order to provide a safe and productive learning and living community Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race color religion national origin sex age sexual orientation gender identity and expression genetic information disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process please contact or .

Required Experience :

Unclear Seniority

Key Skills

Experience Working With Students,Organizational skills,Communication skills,Athenahealth,Data Collection,Ellucian,Academic Advising,Peoplesoft,Teaching,Mentoring,Public Speaking,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1