Remote Medical Assistant- Healthguide

As a Healthguide you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician / medical practice staff as well as improving the patients health and well-being. The Healthguide engages patients and helps them navigate their care solve their healthcare issues and improves communication with their medical practice.

WHAT YOULL BE DOING

• Working primarily remotely Healthguides will be working with the patients medical practice staff and Guidehealths Case Management team to manage a targeted population of patients.
• Functioning independently and being a highly collaborative team member as an extension of medical practice.
• Assisting the patient in achieving better health outcomes by addressing their questions and concerns connecting them with the medical practice partnering in implementing high-impact care plans and closing care gaps escalating medical issues and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs).
• Accurately documenting patients medical history and medical issues in the electronic health record (EHR).
• Understanding the referral and prior authorization process.
• Continuously building a trusting professional working relationship with assigned medical practices and within the Guidehealth organization.
• Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome while decreasing medical spend.
• Utilize effective communication modalities (calls texts portals emails) to engage and schedule high-risk patients.
• Appropriately escalating medical issues to the Health Guide Registered Nurse Primary Care Physician Medical practice or Guidehealth leadership.
• Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealths custodianship as well as Guidehealth Intellectual Properties.
• Position may require compensated travel as needed (10-15%) to clinical sites in the eastern and central Pennsylvania area for patient and provider engagement and conducting retinal eye exams with paid training provided.

Qualifications :

WHAT YOULL NEED TO HAVE

Additional Information :

The base pay range for this role is between $21-$24 per hour paid bi-weekly

ALIVE with Purpose : How We Thrive at Guidehealth

At Guidehealth our values come to life in everything we do.

BENEFITS :

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include :

COMPENSATION :

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include but are not limited to : skill set years of relevant experience education location and licensure / certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT

Diversity inclusion and belonging are at the core of Guidehealths values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race religious creed color age sex sexual orientation and identity national origin citizenship religion marital status familial status physical sensory or medical disability Family and Medical Leave military or veteran status pregnancy childbirth or other related medical conditions or any other classification protected by federal state and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring placement promotion transfer demotion layoff termination recruitment advertising pay and other forms of compensation training and general treatment during employment.

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealths custodianship as well as Guidehealth Intellectual Properties.  For any security-specific roles the responsibilities would be further defined by the hiring manager.

REMOTE WORK TECHNICAL REQUIREMENTS

Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

Remote Work : Yes

Employment Type : Full-time

Key Skills

EMR Systems,Clinical Laboratory Experience,Athenahealth,Algebra,eClinicalWorks,Primary Care Experience,Phlebotomy,Medical office experience,Vital Signs Experience,Experience Administering Injections,Medical Terminology,Medication Administration

Experience : years

Vacancy : 1