Global Internal Communications Lead

JLL Empowers You To Shape A Brighter Way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

Drive strategic internal communications initiatives to enhance employee engagement, organizational alignment, and culture transformation across JLL's global account team. Lead the development of comprehensive communication programs that connect employees to company strategy, values, and business performance.

Key Responsibilities

Internal Communications Strategy

Develop and execute global internal communications strategies that support business objectives, cultural transformation, and employee experience initiatives. Partner with senior leadership, HR, and regional teams to ensure consistent messaging and engagement across all markets. Create communication frameworks that cascade corporate strategy effectively through all organizational levels.

Leadership Communications

Support executive teams with strategic communications counsel, message development, and presentation coaching. Design and manage communications programs including town halls, video messages, and leadership blog content. Facilitate executive visibility initiatives and leadership storytelling that builds trust and transparency.

Employee Engagement Programs

Design integrated communication campaigns that drive employee engagement, retention, and advocacy. Lead internal brand initiatives that strengthen cultural connection and organizational pride. Develop recognition programs and success story amplification that celebrates employee achievements and reinforces company values.

Organizational Change

Lead communications for major organizational changes including restructuring, technology implementations, and policy updates. Develop communication strategies that minimize disruption and maximize adoption. Create feedback mechanisms to gauge employee sentiment and adjust messaging accordingly.

Transformational Initiatives

Lead communications strategy for key client transformation programs and organizational change initiatives. Drive compelling storytelling that showcases transformation progress, milestones, and future outcomes through multiple communication channels. Partner with transformation teams to translate complex project updates into engaging employee narratives. Develop case studies and success stories that demonstrate transformation impact and build momentum for continued change adoption.

Measurement & Analytics

Establish measurement frameworks for internal communications effectiveness including engagement metrics, sentiment analysis, and business impact assessment. Conduct regular communication audits and employee feedback analysis to drive continuous improvement. Report communication ROI and strategic impact to leadership.

Required Qualifications

Bachelor's degree in Communications, Organizational Development, or related field; Master's preferred. 8+ years of internal communications experience with at least 4 years in leadership roles. Proven experience managing global internal communications for multinational organizations with 800+ employees, preferably in professional services.

Strong background in change management communications and employee engagement initiatives. Experience with digital workplace platforms, intranet management, and communication analytics tools. Demonstrated success supporting senior executive communications and leadership development.

Experience communicating complex transformation initiatives and translating technical project updates into accessible employee messaging.

Core Competencies

Exceptional storytelling and content creation abilities with deep understanding of organizational psychology and employee motivation. Strong project management skills with ability to coordinate complex, multi-regional communication initiatives. Proficiency in communication measurement tools, survey platforms, and data analysis.

Ability to translate complex business and technical information into clear, compelling narratives for diverse employee audiences.

Cultural intelligence and sensitivity to diverse workforce needs across global markets. Collaborative leadership style with ability to influence without direct authority. Strategic thinking combined with tactical execution excellence.

Location : On-site Atlanta, GA, Austin, TX, New York, NY, Raleigh, NC, San Francisco, CA, San Jose, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay