Technical Analyst

Job Description : Job Description :

The Technical Analyst – User Enablement provides frontline support, documentation, and training to help team members effectively adopt and leverage collaboration tools (Microsoft , Teams, SharePoint, OneDrive, Outlook) and AI productivity assistants (Copilot). This role bridges technical expertise and user experience, ensuring smooth adoption, improved productivity, and a culture of digital enablement across the organization.

Key Responsibilities

Documentation & Knowledge Management

Create and maintain clear, user-friendly guides, FAQs, and training materials.

Develop quick-reference sheets, video snippets, and visual aids to simplify adoption.

Keep knowledge bases current as tools and policies evolve.

Training & Enablement

Act as a Copilot and collaboration tools evangelist—driving awareness and best practices.

Deliver virtual and in-person training sessions tailored for different user groups.

Build scenario-based learning exercises to demonstrate practical use cases.

Analytics & Feedback

Provide insights to leadership on training effectiveness and opportunities for improvement.

Collect and incorporate user feedback into documentation and training cycles.

Use ticket data, usage reports, and adoption metrics to identify trends and pain points.

Change Adoption & Continuous Improvement

Communicate the “value story” of collaboration platforms and AI assistants.

Partner with change management teams to encourage adoption of new tools and features.

Stay ahead of platform updates and proactively prepare user-facing materials.

Preferred Experience

Understanding of AI / ML concepts as they relate to productivity.

Prior experience in IT support, technical training, or user enablement.

Familiarity with ITSM tools (ex.ServiceNow).

Proficiency in Microsoft tools and applications and enterprise security policies.

Job Requirements : IF THE ATTACHED GRID IS NOT INCLUDED ON TOP OF THE RESUME IT WILL BE DECLINED AND YOU WILL LOSE THAT SUBMITTAL SLOT. The grid is intended to be screening questions that your recruiter should ask while they’re speaking to the candidates. And the recruiters are supposed to be adding the notes from the call in the brief summary column. Not intended to let the candidates write up their own answers.. DO NOT COPY WHAT'S ALREADY ON THE RESUME.

Are Vendors already working on this? No

Has a candidate already been identified? No

Are you ok with HB's or USC / GC only? USC / GC Only

Do candidates need to be local to interview? Yes

If yes, will they be required onsite?

Onsite requirements? days / week or Flex Onsite Schedule - days per week / month?

Potential to Extend? Yes

Potential to Convert FTE? Yes

Target Years of Exp :

Top Must Haves :

Technical knowledge of collaboration tools and AI Assistants

Ability to create clear and user-friendly documentation

Training and facilitation expertise

Analytical and problem-solving abilities

Strong communication and engagement skills

Possess a change management and enablement mindset