Collections Specialist

Responsibilities

Kforce has a client that is seeking a Collections Specialist in Alexandria, VA.Key Tasks :

• Reporting directly to the Collections Manager, this position is responsible for managing late and / or delinquent accounts, contacting members to find solutions, and helping them meet their financial commitments
• Contact members regarding past due accounts via phone, email, and letters
• Document all communications and actions in internal systems
• Offer repayment solutions based on individual circumstances
• Research and resolve payment posting errors
• Collaborate with leadership on escalated or complex cases
• Work with third-party vendors including repossession companies
• Conduct skip tracing when necessary
• Follow all relevant policies and regulatory requirements (BSA, OFAC, FDCPA, etc.)
• Assist with other department duties as needed

Skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note : Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."