Service Desk Analyst

Troubleshoot password resets and resolve login issues promptly.

Diagnose and resolve hardware issues, including keyboards, mice, and screens.

What you must have :

Minimum of 1 year of Customer Service / Help Desk experience.

Exceptional communication skills with a strong focus on customer service.

Hands-on experience in supporting PC peripherals, such as keyboards, printers, and mice.

Proficiency in Google Suite (Gmail, Docs, Sheets, Slides) and Microsoft Office 2007 (Excel, Word, PowerPoint, Outlook).

Proficiency in help desk support, Windows troubleshooting, and technical support.

Strong phone and communication skills.

Must be energetic and driven personality, a perfect fit for our team!