Receptionist / Administrative Assistant

Accentuate Staffing is seeking a friendly, detail-oriented Receptionist / Administrative Assistant to join a nonprofit organization in Raleigh. This role is responsible for ensuring smooth front desk operations, providing exceptional customer service, managing appointments, verifying insurance, and handling co-payments. Responsibilities : Answer incoming phone calls promptly and courteously; provide information, answer inquiries, and direct calls to appropriate staff. Accurately schedule and manage patient appointments. Verify insurance coverage, obtain necessary authorizations, and check benefit eligibility. Greet patients, verify insurance details, collect forms, signatures, and payments during check-in. Maintain and organize patient medical records in compliance with HIPAA regulations. Collect co-payments and process billing forms accurately. Provide general administrative support, including data entry, filing, and other office tasks as needed. Requirements : High school diploma or equivalent required. 2–4 years of administrative experience, preferably in a healthcare or human services setting. Experience with medical records management, billing forms, and appointment scheduling. Strong customer service skills with a friendly, professional demeanor. Excellent verbal and written communication skills. Highly organized with strong attention to detail. Ability to multi-task effectively in a fast-paced environment.