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X-ray Technology Sales CSR

X-ray Technology Sales CSR

MoxtekOrem, UT, US
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Job Description

Job Description

Job Summary : The position supports the X-ray Sales group in servicing the customers and entering sales orders. This position requires communication with our global customers as well as inter-departmental communication and coordination.

Essential Functions :

  • Confirm with X-ray customers the accuracy and schedule of their purchase orders.
  • Provide and process information in response to inquiries, concerns, and requests regarding the status of their orders.
  • Receive and coordinate customer requests to ship earlier or later than the original request date; follow through on payment and billing issues with Accounting.
  • Work with Production to coordinate shipment and delivery of orders to customers' ship by date.
  • Closely coordinate consignment inventory located at customer locations.
  • Identify and escalate priority issues to the appropriate person; follow up to ensure issues are resolved to the customer's satisfaction.
  • Organize and follow through on leads, requests for quotes, quote administration, orders, RMAs, shipment, etc. ensuring nothing falls through the cracks.
  • Communicate with customers by phone, e-mail and / or in person, and provide professional service with a calm demeanor.
  • Follow up and make scheduled call backs to customers where necessary.
  • Attend weekly / monthly conference calls with customers.
  • Work with Shipping to ensure all items are processed correctly through customs.
  • Prepare for and arrange (with shipping / receiving department) the shipment of displays and booth materials to and from X-ray tradeshows.
  • Evaluate current process : recommend and implement improvements.
  • May require some travel.
  • Additional duties as assigned.

Education and Experience :

  • Knowledge / experience in Visual preferred.
  • Computer knowledge (MS Office, Excel, Crystal)
  • Five plus years of administrative / office management experience, preferably including customer service experience

    • Competencies : To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position :

  • Must be able to communicate effectively in English, both verbally and in writing.
  • Excellent teamwork skills, including flexibility and adaptability.
  • Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships.

    • Job Posted by ApplicantPro

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