Head Teller / Lead Customer Service Representative - Banking

GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private customers in counties of Lucas, Ottawa, Sandusky, Wood, Fulton, Erie and the Michigan County of Monroe. Since the time GenoaBank first opened its doors, it has continued to expand and now operates branches in Elmore, Fremont, Maumee, Millbury, Oregon, Perrysburg / Rossford, Port Clinton / Catawba, Sylvania, and Downtown Toledo, Ohio.

GenoaBank has always been driven to serve each community’s financial needs and continues to provide the same friendly, personal service it has since day one.

Taking your banking needs personally is our priority. Your financial needs will be met with exceptional service, quick decisions, innovative products and great rates that only local ownership can deliver. GenoaBank offers experience and service that has kept customers coming back for over 120 years!   GenoaBank. Taking your banking needs personally.

Position summary

Oversees Customer Service Representatives (CSR) activities and maintains records of vault and CSR cash balances.  Ensures adequacy of currency and coin supply for branch.  Provides guidance to CSRs in complex customer transactions, balancing and meeting customers’ needs.  Provides on-the-job training for CSRs on an as-needed basis.  Monitors CSRs to ensure compliance with financial institution procedures and policies.

Essential duties & responsibilities

Customer Service / Sales :

• Completes customer transactions.
• Answers customer questions and follows through with customer requests.
• Discusses and recommends products and services to customers.
• Provides access to safe deposit boxes.
• Works with CSR staff to assist them in meeting referral goals.
• Ensures the appearance of lobby and customer areas are neat and organized.
• Builds proficiencies of banking principles and service techniques by attending internal and external trainings.

Vault and CSR Activities :

General Supervision :

New Account Representative :

Other functions

REQUIREMENTS & QUALIFICATIONS

GenoaBank offers excellent benefits.  We pay 100% of the premium for the employee's medical, dental, vision, long-term disability, short-term disability and life insurances.  In addition, we also offer a 401(k) plan with a match and profit sharing, Employee Stock Purchase Plan, and generous paid time off.

EOE / AA

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